Saturday Morning I went to the HD borg for some wire and a GFCI
breaker box. Well as you might expect it was past 11:00 AM and the
store was crowded. I went to the electrical dept. to get 4 wire 6
gauge cable. I was looking at a roll of 125 ft for the price of
Yikes!!! $255. No way I only needed about 60 ft and wasn't about to
spend that much. Well a HD employe actually came over and asked if I
needed help, I was in shock for a few seconds till the shock wore
off, usually you can't find these people. It must have been my lucky
day not only was he helpful and managed to find a new roll he can cut
off 65ft of the wire but he was actually intelligent and
knowledgeable, helpful and gave me a few tips, when I told him I
needed it for conecting my new Hot Tub in my basement. Instaed of
using plastic tubing to run wire (finished basement can't run wire in
walls, I'm usually over kill when it comes to safety,especially
electrical stuff, well won't get into details on basement walls)from
GFCI box to tub he suggested I use wire molding and gave me directions
where nearest Electrical supply store was located. His son works for a
pool dealer and does a lot of hot tub/pool installations. Wow! a first
for me Kudos for tha Man! think I'll write the borg a letter praising
this person!!. BTW go figure 125 ft cable for $255 I only paid
$1.49/ft for 65ft at $96.85 ?????? better deal !!!
Actually if you send a feedback pamphlet to the store manager he will get a
merit badge, 5 badges and he gets $100. If you send the pamphlet to Atlanta,
I think he gets $100, immediately. I wouldn't mention the referral to the
other store.
SteveP.
"dave in fairfax" <[email protected]> wrote in message
news:[email protected]...
> dteckie wrote:
> snippage of good customer care at the GORG
>
> If you do write them and praise him it'll probably cost him his
> job. H lost a sale, the pipe/conduit, and sent a customer to a
> competitor. I doubt that the BORG bosses will care about good
> customer service, they haven't shown any interest so far. their
> interest seems to be making money and running other places out of
> business.
>
> Dave in Fairfax
> --
> reply-to doesn't work
> use:
> daveldr at att dot net
> American Association of Woodturners
> http://www.woodturner.org
> Capital Area Woodturners
> http://www.capwoodturners.org/
dteckie wrote:
snippage of good customer care at the GORG
If you do write them and praise him it'll probably cost him his
job. H lost a sale, the pipe/conduit, and sent a customer to a
competitor. I doubt that the BORG bosses will care about good
customer service, they haven't shown any interest so far. their
interest seems to be making money and running other places out of
business.
Dave in Fairfax
--
reply-to doesn't work
use:
daveldr at att dot net
American Association of Woodturners
http://www.woodturner.org
Capital Area Woodturners
http://www.capwoodturners.org/
Definitley write a letter of commendation AND find his
supervisor and praise the guy with all the specifics.
When you get bad service - bitch. When you get good
service commend the person to his/her supervisor.
When you get excellent service write the president
of the company in addition to the store manager.
They (corporate bean counters) need to know that
"cheapest price" ain't always what the customer wants.
If we tell them that often enough perhaps The Borg,
be it HD or WalMart may change their business plan.
We are truly becoming a culture that is penny wise
and pound STUPID.
Oh for having a mom and pop hardware store, electrical
supplies store, plumbing store back.
charlie b
> John Hofstad-Parkhill wrote:
> > I am unable disagree more. A letter from a happy customer is always well
> > received. A happy customer that comes back is worth far more than a pissed
> > off customer that gets what he or she came for and vows never to return.
> > It further goes to proove that your employees _are_ your front line and
> > can make or break your opinion of the company. Policies... smolices.
"J. Clarke" wrote:
> You forget the PHB factor.
OK, I'll be more specific. If you tell them that he did a bang-up
job of helping you with the purchase, that'll be good for him. If
it gets out that he sent you to a better place to get what you
need, he's history.
What's the PHB factor?
dave in Fairfax
--
reply-to doesn't work
use:
daveldr at att dot net
American Association of Woodturners
http://www.woodturner.org
Capital Area Woodturners
http://www.capwoodturners.org/
Guy wrote:
> PHB = Pointy Haired Boss -- from Dilbert.
Thenkyew.
This strikes me as one of those situations where no good deed goes
unpunished. I don't know if the rolls were to be sold as is, this
is intact, or by the ft. I'm sure that the conduit was to be sold
rather than a better solution elsewhere offered. In a perfect
world the salesguy did a good thing, in a world that includes
BORGs it's a dangerous thing.
Dave in Fairfax
--
reply-to doesn't work
use:
daveldr at att dot net
American Association of Woodturners
http://www.woodturner.org
Capital Area Woodturners
http://www.capwoodturners.org/
John,
I think you may have missed Dave's point. Happy customer letters are
not always well received. What if you as a manager got a letter from a
customer (at, let's say, a Chevy dealer) praising one of your
underlings because he took pity on the customer's situation and just
gave him a rear bumper.
You might be glad one of your customers is happy, but you'd be pissed
that your employee is giving away stock.
Dave's point was similar, if I read him correctly.
H.
"John Hofstad-Parkhill" <[email protected]> wrote in message news:<[email protected]>...
> I am unable disagree more. A letter from a happy customer is always well
> received. A happy customer that comes back is worth far more than a pissed
> off customer that gets what he or she came for and vows never to return.
>
> It further goes to proove that your employees _are_ your front line and can
> make or break your opinion of the company. Policies... smolices.
>
> "dave in fairfax" <[email protected]> wrote in message
> news:[email protected]...
> > dteckie wrote:
> > snippage of good customer care at the GORG
> >
> > If you do write them and praise him it'll probably cost him his
> > job. H lost a sale, the pipe/conduit, and sent a customer to a
> > competitor. I doubt that the BORG bosses will care about good
> > customer service, they haven't shown any interest so far. their
> > interest seems to be making money and running other places out of
> > business.
> >
> > Dave in Fairfax
> > --
> > reply-to doesn't work
> > use:
> > daveldr at att dot net
> > American Association of Woodturners
> > http://www.woodturner.org
> > Capital Area Woodturners
> > http://www.capwoodturners.org/
John Hofstad-Parkhill wrote:
> I am unable disagree more. A letter from a happy customer is always well
> received. A happy customer that comes back is worth far more than a pissed
> off customer that gets what he or she came for and vows never to return.
>
> It further goes to proove that your employees _are_ your front line and
> can make or break your opinion of the company. Policies... smolices.
You forget the PHB factor.
> "dave in fairfax" <[email protected]> wrote in message
> news:[email protected]...
>> dteckie wrote:
>> snippage of good customer care at the GORG
>>
>> If you do write them and praise him it'll probably cost him his
>> job. H lost a sale, the pipe/conduit, and sent a customer to a
>> competitor. I doubt that the BORG bosses will care about good
>> customer service, they haven't shown any interest so far. their
>> interest seems to be making money and running other places out of
>> business.
>>
>> Dave in Fairfax
>> --
>> reply-to doesn't work
>> use:
>> daveldr at att dot net
>> American Association of Woodturners
>> http://www.woodturner.org
>> Capital Area Woodturners
>> http://www.capwoodturners.org/
--
--John
Reply to jclarke at ae tee tee global dot net
(was jclarke at eye bee em dot net)
"dave in fairfax" <[email protected]> wrote in message
news:[email protected]...
> > John Hofstad-Parkhill wrote:
> > > I am unable disagree more. A letter from a happy customer is always
well
> > > received. A happy customer that comes back is worth far more than a
pissed
> > > off customer that gets what he or she came for and vows never to
return.
> > > It further goes to proove that your employees _are_ your front line
and
> > > can make or break your opinion of the company. Policies... smolices.
>
> "J. Clarke" wrote:
> > You forget the PHB factor.
>
> OK, I'll be more specific. If you tell them that he did a bang-up
> job of helping you with the purchase, that'll be good for him. If
> it gets out that he sent you to a better place to get what you
> need, he's history.
>
> What's the PHB factor?
PHB = Pointy Haired Boss -- from Dilbert.
> dave in Fairfax
> --
> reply-to doesn't work
> use:
> daveldr at att dot net
> American Association of Woodturners
> http://www.woodturner.org
> Capital Area Woodturners
> http://www.capwoodturners.org/
On 3 May 2004 04:00:07 -0700, [email protected] (dteckie) wrote:
BOY DID IT....... Caps on purpose !!!!
My two sons took the time to clean out their garages and hauled a
pickup truck load of MY LOST TOOLS back to me....
Seriously it was rather nice to see some of my long lost tools return
home... Hell The post hole digger I have NOT SEEN it 15 years....
Bob Griffiths
I am unable disagree more. A letter from a happy customer is always well
received. A happy customer that comes back is worth far more than a pissed
off customer that gets what he or she came for and vows never to return.
It further goes to proove that your employees _are_ your front line and can
make or break your opinion of the company. Policies... smolices.
"dave in fairfax" <[email protected]> wrote in message
news:[email protected]...
> dteckie wrote:
> snippage of good customer care at the GORG
>
> If you do write them and praise him it'll probably cost him his
> job. H lost a sale, the pipe/conduit, and sent a customer to a
> competitor. I doubt that the BORG bosses will care about good
> customer service, they haven't shown any interest so far. their
> interest seems to be making money and running other places out of
> business.
>
> Dave in Fairfax
> --
> reply-to doesn't work
> use:
> daveldr at att dot net
> American Association of Woodturners
> http://www.woodturner.org
> Capital Area Woodturners
> http://www.capwoodturners.org/