I'm getting ready to build my router table and have chosen the plunge
lift for the DW625 http://www.woodpeck.com/plungelift.html from
Woodpeckers that will sit on top of NYW modifided plans. If the lift
works as well as their customer service, I'll be overjoyed. Here's
what happened;
When I ordered via the web, I chose the wrong model, and botched the
CC exp. date. Both items were my fault. I called the 800 number, my
errors were fixed by their staff with out making me feel like an
idiot...even though I was, hey it happens...<GR>.
So, the lift arrives, and my wood working buddy comes over and of
course I had to show off the new addition to the shop family....and we
noticed the short lift wrench wouldn't seat completely in the lift
socket. Ok...so the short one made it through QC when it shouldn't
have. Called'em again...and NO problem, they're sending me
replacement today. Should it of been caught? Sure, did it cause me
additional stress and pain? Absolutely not.
With all the pounding the wrek gives some businesses on crappy
service
I want to share a positive experience with a wood tool vendor.
I'm really happy with things so far and expect I'll be in router
table heaven when I actually get to make some saw dust.
Darwin
Just talked to customer service and they will send out a new plate. I'm
impressed!
"Wilson" <[email protected]> wrote in message
news:[email protected]...
> Its the ringed phenolic plate. Just noticed the crack on Wednesday. Will
> try and call today.
>
> "Bay Area Dave" <[email protected]> wrote in message
> news:[email protected]...
> > which model insert?
> >
> > dave
> >
> > Wilson wrote:
> >
> > > I've got a Woodpecker insert for my router and in less than 6 months,
I
> > > noticed a very small crack in it. I bought it at the woodworking show
> last
> > > April, but didn't start using it until August.
>
>
In article <[email protected]>, Darwin
<[email protected]> wrote:
snipped
> With all the pounding the wrek gives some businesses on crappy
> service
I want to share a positive experience with a wood tool vendor.
> I'm really happy with things so far and expect I'll be in router
> table heaven when I actually get to make some saw dust.
>
> Darwin
Let me toss in my positive nickle as well. Purchased the router lift
system and table at the Baltimoron Woodworking show. They had just sold
their last fine adjusting one so shipped it for free, arrived just when
they said it would, went together fine and is a joy to use. Just
finished doing some mortising with it last night. Good company and
would not hesitate to reccomend them.
Allen
Catonsville, MD
I've got a Woodpecker insert for my router and in less than 6 months, I
noticed a very small crack in it. I bought it at the woodworking show last
April, but didn't start using it until August.
"Darwin" <[email protected]> wrote in message
news:[email protected]...
> I'm getting ready to build my router table and have chosen the plunge
> lift for the DW625 http://www.woodpeck.com/plungelift.html from
> Woodpeckers that will sit on top of NYW modifided plans. If the lift
> works as well as their customer service, I'll be overjoyed. Here's
> what happened;
>
> When I ordered via the web, I chose the wrong model, and botched the
> CC exp. date. Both items were my fault. I called the 800 number, my
> errors were fixed by their staff with out making me feel like an
> idiot...even though I was, hey it happens...<GR>.
>
> So, the lift arrives, and my wood working buddy comes over and of
> course I had to show off the new addition to the shop family....and we
> noticed the short lift wrench wouldn't seat completely in the lift
> socket. Ok...so the short one made it through QC when it shouldn't
> have. Called'em again...and NO problem, they're sending me
> replacement today. Should it of been caught? Sure, did it cause me
> additional stress and pain? Absolutely not.
>
> With all the pounding the wrek gives some businesses on crappy
> service.I want to share a positive experience with a wood tool vendor.
> I'm really happy with things so far and expect I'll be in router
> table heaven when I actually get to make some saw dust.
>
> Darwin
Its the ringed phenolic plate. Just noticed the crack on Wednesday. Will
try and call today.
"Bay Area Dave" <[email protected]> wrote in message
news:[email protected]...
> which model insert?
>
> dave
>
> Wilson wrote:
>
> > I've got a Woodpecker insert for my router and in less than 6 months, I
> > noticed a very small crack in it. I bought it at the woodworking show
last
> > April, but didn't start using it until August.
I'll 2nd (or is it third now) your thoughts on their service. I bought
a table at the Detroit show in December. They had sold out, but
shipped to me for free. The table came right away, but the fence was
backordered about 4 days...no biggie.
I also misinformed them (actually changed my mind) about the model
router I would be mounting to it. The base that came with it was
correct for what I told them, but wrong for the router I actually
bought. They exchanged it no problem.
Great bunch of people. Would I buy from them again...No doubt!
[email protected] (Darwin) wrote in message news:<[email protected]>...
> I'm getting ready to build my router table and have chosen the plunge
> lift for the DW625 http://www.woodpeck.com/plungelift.html from
> Woodpeckers that will sit on top of NYW modifided plans. If the lift
> works as well as their customer service, I'll be overjoyed. Here's
> what happened;
>
> When I ordered via the web, I chose the wrong model, and botched the
> CC exp. date. Both items were my fault. I called the 800 number, my
> errors were fixed by their staff with out making me feel like an
> idiot...even though I was, hey it happens...<GR>.
>
> So, the lift arrives, and my wood working buddy comes over and of
> course I had to show off the new addition to the shop family....and we
> noticed the short lift wrench wouldn't seat completely in the lift
> socket. Ok...so the short one made it through QC when it shouldn't
> have. Called'em again...and NO problem, they're sending me
> replacement today. Should it of been caught? Sure, did it cause me
> additional stress and pain? Absolutely not.
>
> With all the pounding the wrek gives some businesses on crappy
> service?I want to share a positive experience with a wood tool vendor.
> I'm really happy with things so far and expect I'll be in router
> table heaven when I actually get to make some saw dust.
>
> Darwin
which model insert?
dave
Wilson wrote:
> I've got a Woodpecker insert for my router and in less than 6 months, I
> noticed a very small crack in it. I bought it at the woodworking show last
> April, but didn't start using it until August.
>
> "Darwin" <[email protected]> wrote in message
> news:[email protected]...
>
>>I'm getting ready to build my router table and have chosen the plunge
>>lift for the DW625 http://www.woodpeck.com/plungelift.html from
>>Woodpeckers that will sit on top of NYW modifided plans. If the lift
>>works as well as their customer service, I'll be overjoyed. Here's
>>what happened;
>>
>>When I ordered via the web, I chose the wrong model, and botched the
>>CC exp. date. Both items were my fault. I called the 800 number, my
>>errors were fixed by their staff with out making me feel like an
>>idiot...even though I was, hey it happens...<GR>.
>>
>>So, the lift arrives, and my wood working buddy comes over and of
>>course I had to show off the new addition to the shop family....and we
>>noticed the short lift wrench wouldn't seat completely in the lift
>>socket. Ok...so the short one made it through QC when it shouldn't
>>have. Called'em again...and NO problem, they're sending me
>>replacement today. Should it of been caught? Sure, did it cause me
>>additional stress and pain? Absolutely not.
>>
>>With all the pounding the wrek gives some businesses on crappy
>>service.I want to share a positive experience with a wood tool vendor.
>> I'm really happy with things so far and expect I'll be in router
>>table heaven when I actually get to make some saw dust.
>>
>>Darwin
>
>
>
"Wilson" <[email protected]> wrote in message
news:[email protected]...
> I've got a Woodpecker insert for my router and in less than 6 months, I
> noticed a very small crack in it. I bought it at the woodworking show
last
> April, but didn't start using it until August.
>
Is there "and the rest of the story"? What did they say when you called
them?
Bob McBreen