Is Ryobi selling parts for their product or not?

I worked for a construction company last year and one of my responsibilities was
repairing tools. I had no problem getting parts for Dewalt or Porter Cable but
Ryobi parts were a real problem. Very few of the service centers carry any
parts. I have three 18 volt drills here because I am still waiting for the
replacement switches I ordered last June. Good luck.

Neal


"PeterM" <[email protected]> wrote in message
news:[email protected]...
> This is the first time I got no answer here, is everybody not happy I bought
> these tools? Are they no good, what did I do wrong?.............Peter
>
> "Charlie Self" <[email protected]> wrote in message
> news:[email protected]...
> > UA100 notes:
> >
> > >PeterM wrote:
> > >>I called several times for a small part on a sawzall, and I can't get
> it.
> > >>They tell me I have to wait..... Any idea what gives?
> > >
> > >Do we win a prize if we can guess what answer they gave you
> > >when you asked them the same question?
> > >
> > >I do love these rec.wood.clairvoyance questions. Please
> > >post more.
> >
> > I can guess: call Milkwaukee tools. They make the Sawzall. All the rest
> are
> > reciprocating saws.
> >
> > Charlie Self
> > "Character is much easier kept than recovered." Thomas Paine
> >
> > http://hometown.aol.com/charliediy/myhomepage/business.html
>
>

UA100 notes:

>PeterM wrote:
>>I called several times for a small part on a sawzall, and I can't get it.
>>They tell me I have to wait..... Any idea what gives?
>
>Do we win a prize if we can guess what answer they gave you
>when you asked them the same question?
>
>I do love these rec.wood.clairvoyance questions. Please
>post more.

I can guess: call Milkwaukee tools. They make the Sawzall. All the rest are
reciprocating saws.

Charlie Self
"Character is much easier kept than recovered." Thomas Paine

http://hometown.aol.com/charliediy/myhomepage/business.html

Let me see if I can guess.

First, you called it a "sawzall". But the "sawzall" is only made by
Milwaukee. It is their model name. Like "Durango" is made by Dodge, but the
vehicle type would be SUV which many companies make. So, you either own a
Ryobi brand reciprocating saw or a Milwaukee SawZall reciprocating saw. Your
message (translated into the above analogy) was something like:

"I called Ford several times for a small part on a Durango, and I can't get
it. They tell me I have to wait. Any idea what gives?"

I am sure that if you were trying to get a Dodge part from Ford that you
really would have to wait. A very looooong time.

Second, you asked us to divine why Ryobi told you what they did. We do not
know. You didn't give a model or part number (not that that would help)
since we weren't on the phone with you at the time. We can only assume that
you asked them and that they gave you some sort of response. I am sure that
they didn't just hang up on you and hide under their desks when you ask them
why.

And third, everyone in here gets a little friendly ribbing when they drop a
turkey of a message like that.

Oh, BTW, in response to your original question:
I don't know. If it were me, I would go to the source. Ask Ryobi or
Milwaukee depending on which you have (hint: Ryobi is blue and Milwaukee is
red).


Anyway, hope that helps.

codepath





"PeterM" <[email protected]> wrote in message
news:[email protected]...
> This is the first time I got no answer here, is everybody not happy I
bought
> these tools? Are they no good, what did I do wrong?.............Peter
>
> "Charlie Self" <[email protected]> wrote in message
> news:[email protected]...
> > UA100 notes:
> >
> > >PeterM wrote:
> > >>I called several times for a small part on a sawzall, and I can't get
> it.
> > >>They tell me I have to wait..... Any idea what gives?
> > >
> > >Do we win a prize if we can guess what answer they gave you
> > >when you asked them the same question?
> > >
> > >I do love these rec.wood.clairvoyance questions. Please
> > >post more.
> >
> > I can guess: call Milkwaukee tools. They make the Sawzall. All the rest
> are
> > reciprocating saws.
> >
> > Charlie Self
> > "Character is much easier kept than recovered." Thomas Paine
> >
> > http://hometown.aol.com/charliediy/myhomepage/business.html
>
>

Sorry. I really don't care what he calls it either. I also call them Q-Tips,
Kleenex, and Band-Aids (but the Coke/Pepsi thing is where I draw the line,
teehee).

I was merely trying to explain to the original poster why he was getting the
responses that had been posted at the time that I replied myself in response
to his "why am I getting no love" post. My response was rather
tongue-in-cheek and I guess that didn't come across very well. Can't help
it, smart-ass by nature.

I too own some Ryobis as I am new to WWing and have to start somewhere. I
buy Ryobi (as well as other cheapie brands like B&D, Skil, Craftsman, etc)
to get myself into the game without breaking the bank, knowing full well
that, if need be, I will be replacing them later with good stuff. Also, as I
am learning on them, if they last a decent while and I can get some good
projects out of them, it is easier to justify to SWMBO that when they die
that it is time to replace it with something better. But, I digress.

We gets what we pay for. They are cheap for a reason. If I were to pay 100
bucks for a CMS, I should not be surprised that when something goes wrong, I
have trouble getting it fixed. Part of the reason it is so cheap in the
first place (I imagine) is that their "service centers" maintain a low
overhead by not having to store parts on hand (thus the wait). I mean, if I
bought a Yugo 'cause it is cheap, exactly how loudly can I complain when it
breaks down?

Generally, though, I have been lucky with their products. For instance, I
have one of their (non-sliding, non-compound) miter saws that I have used to
chop a house full of Pergo (and trim) plus an entire deck with no
hesitation. It has also been dead-on accurate without adjusting right out of
the box. Like I said, lucky.

As to his specific problem with Ryobi, well, his question was pretty vague.

"I talked to Ryobi and they said that I would have to wait for a part for my
saw. Can anyone tell me why?"

Hard to say. Did they tell you why? Did you ask? If so, what was there
reply? If not, why not? Did you ask for a manager? Which saw? Which part?
Where are you (major city or Pig's Knuckle, Ark.)? Is it under warranty?

There are numerous bits of info that he could have offered and didn't. Then
seemed irritated when his question wasn't answered directly.

Anyway, I don't see that anyone was hostile in anyway. Just having a little
fun at his expense. No big whoop. Just take it on the chin and help folks
here help him by giving more info.

Am I the only one here who has a brother? We give each other shit all the
time and neither of us gets upset about it. We can tell the difference
between someone being a smart-ass and someone getting in our face. If they
are just being a smart-ass, fine, we laugh about it and give right back. No
harm, no foul.



codepath



"David Hall" <[email protected]> wrote in message
news:[email protected]...
> "codepath" <[email protected]> wrote in message
news:<[email protected]>...
> > Let me see if I can guess.
> >
> > First, you called it a "sawzall". But the "sawzall" is only made by
> > Milwaukee. It is their model name. Like "Durango" is made by Dodge, but
the
> > vehicle type would be SUV which many companies make. So, you either own
a
> > Ryobi brand reciprocating saw or a Milwaukee SawZall reciprocating saw.
Your
> > message (translated into the above analogy) was something like:
> >
> > "I called Ford several times for a small part on a Durango, and I can't
get
> > it. They tell me I have to wait. Any idea what gives?"
> >
> > I am sure that if you were trying to get a Dodge part from Ford that you
> > really would have to wait. A very looooong time.
>
> Ya'know to me that is a lot like saying you must call all band-aides
> "adhesive bandage strips" because only Band-Aide brand adhesive
> bandage strips can be called band-aides. I know that is correct, but I
> do and always will call all adhesive bandage strips band-aides.
> Although I don't own any reciprocating saws, if I saw one and was
> going to comment on it, I would call it a saws-all (or "sawzall") no
> matter what color it was. Of course i don't buy facial tissues either,
> I buy klenex - even if the box clearly says Puffs on it, I use q-tips
> no matter whose cotton swab it really is and I drink Cokes even though
> the can usually says Pepsi on it. I guess the company should be
> flattered since this usually means that at some point in time their
> product was the best of breed or at least had the lion's share of the
> market. :)
>
> Yes and for the attorney wannabes out there, I do realize that the
> company must take efforts to protect the use of their trade name or
> risk losing it to the public domain. Johnson & Johnson can sue me over
> calling someone elses band-aide a band-aide if they so desire.
>
> Dave Hall

"codepath" <[email protected]> wrote in message news:<[email protected]>...
> Let me see if I can guess.
>
> First, you called it a "sawzall". But the "sawzall" is only made by
> Milwaukee. It is their model name. Like "Durango" is made by Dodge, but the
> vehicle type would be SUV which many companies make. So, you either own a
> Ryobi brand reciprocating saw or a Milwaukee SawZall reciprocating saw. Your
> message (translated into the above analogy) was something like:
>
> "I called Ford several times for a small part on a Durango, and I can't get
> it. They tell me I have to wait. Any idea what gives?"
>
> I am sure that if you were trying to get a Dodge part from Ford that you
> really would have to wait. A very looooong time.

Ya'know to me that is a lot like saying you must call all band-aides
"adhesive bandage strips" because only Band-Aide brand adhesive
bandage strips can be called band-aides. I know that is correct, but I
do and always will call all adhesive bandage strips band-aides.
Although I don't own any reciprocating saws, if I saw one and was
going to comment on it, I would call it a saws-all (or "sawzall") no
matter what color it was. Of course i don't buy facial tissues either,
I buy klenex - even if the box clearly says Puffs on it, I use q-tips
no matter whose cotton swab it really is and I drink Cokes even though
the can usually says Pepsi on it. I guess the company should be
flattered since this usually means that at some point in time their
product was the best of breed or at least had the lion's share of the
market. :)

Yes and for the attorney wannabes out there, I do realize that the
company must take efforts to protect the use of their trade name or
risk losing it to the public domain. Johnson & Johnson can sue me over
calling someone elses band-aide a band-aide if they so desire.

Dave Hall

"codepath" <[email protected]> wrote in message
news:[email protected]...

> As to his specific problem with Ryobi, well, his question was pretty
vague.
>
> "I talked to Ryobi and they said that I would have to wait for a part for
my
> saw. Can anyone tell me why?"
>
> Hard to say. Did they tell you why? Did you ask? If so, what was there
> reply? If not, why not? Did you ask for a manager? Which saw? Which part?
> Where are you (major city or Pig's Knuckle, Ark.)? Is it under warranty?
>
> There are numerous bits of info that he could have offered and didn't.
Then
> seemed irritated when his question wasn't answered directly.

With Ryobi these days you have to know who to ask....accessories are
supposed to be exclusively through Home Depot (but stocked ones are few &
far between, also availability is only as good as your local HD
salesman..'oh'dear'), Parts are through Authorized service centers like
myself (here in Canada) the parts that are still available here in Canada
are handled & purchased through a third party set up to solve past
distribution problems, while I will not mention the companies name at this
point I will say they do a damn good job supplying us with the parts
providing they are still stocked. BUT.....their hands are tied as far as
going to the trouble of finding parts not in their system (if they say the
parts are obsolete that's the end of the story).


Anyone interested may ask me to find out if the parts they require are still
available, however I need Model #, Serial # & a good description of the part
(doodad & thingamabob don't help LOL) If the part required is made obvious I
can give you a YES or NO final answer if the OEM part is still available or
not. I never charge to find this out BUT, would love it if after the part is
located & the price is reasonable....you consider buying it from me, or at
least letting me know 'Thanks but no thanks'. I have all the parts break
downs for every Ryobi over the years....soon to be a rare thing I imagine.



--
© Jon Down ®
My eBay items currently listed:
http://cgi6.ebay.com/ws/eBayISAPI.dll?ViewSellersOtherItems&userid=lamblies&include=0&since=-1&sort=3&rows=25

"codepath" <[email protected]> wrote in message
news:[email protected]...
> Let me see if I can guess.
>
> First, you called it a "sawzall". But the "sawzall" is only made by
> Milwaukee. It is their model name. Like "Durango" is made by Dodge, but
the
> vehicle type would be SUV which many companies make. So, you either own a
> Ryobi brand reciprocating saw or a Milwaukee SawZall reciprocating saw.
Your
> message (translated into the above analogy) was something like:
>
> "I called Ford several times for a small part on a Durango, and I can't
get
> it. They tell me I have to wait. Any idea what gives?"
>
> I am sure that if you were trying to get a Dodge part from Ford that you
> really would have to wait. A very looooong time.

Funny really....I had a Chevy S10 Durango 4X4 & was always being
told...Durango??...I thought that was a Dodge!!.


--
© Jon Down ®
http://www.stores.ebay.com/jdpowertoolcanada

This is the first time I got no answer here, is everybody not happy I bought
these tools? Are they no good, what did I do wrong?.............Peter

"Charlie Self" <[email protected]> wrote in message
news:[email protected]...
> UA100 notes:
>
> >PeterM wrote:
> >>I called several times for a small part on a sawzall, and I can't get
it.
> >>They tell me I have to wait..... Any idea what gives?
> >
> >Do we win a prize if we can guess what answer they gave you
> >when you asked them the same question?
> >
> >I do love these rec.wood.clairvoyance questions. Please
> >post more.
>
> I can guess: call Milkwaukee tools. They make the Sawzall. All the rest
are
> reciprocating saws.
>
> Charlie Self
> "Character is much easier kept than recovered." Thomas Paine
>
> http://hometown.aol.com/charliediy/myhomepage/business.html

I know as far as routers I was never able to obtain "factory accessories"
like edge guides or guide bushes successfully even though the catalog showed
them. But that was some time ago and I have become a P.C. convert long
since.

Eric

"PeterM" <[email protected]> wrote in message
news:[email protected]...

Peter asked this question but got no response...

I called several times for a small part on a sawzall, and I can't get
it. They tell me I have to wait..... Any idea what gives?

> This is the first time I got no answer here, is everybody not happy I
bought
> these tools? Are they no good, what did I do wrong?.............Peter

What part are you after for what model?


--
© Jon Down ®
http://www.stores.ebay.com/jdpowertoolcanada