Once again, spectacular customer service from Lee Valley

Wow, that's good to hear since I'm looking at one of these planes myself.
Wouldn't it be great if all companies were like that. I could have emerson
electric replace my big toe after I dropped one of there friggin moters on
it....Damn thing still hurts a year later.......Of course I think I'd rather
be in pain than have to explain what an IDIOT I was for dropping it.... :-)



"Jim Campbell" <[email protected]> wrote in message
news:[email protected]...
> I dropped the plane. It was my fault. And they're replacing it free,
> including FedEx shipping.
>
> And the response came back 69 minutes after I sent my note.
>
> Rob - I know you read this group - this service pays off. I've hooked
> two others on your catalog (aka tool porn) just in the last 4 months.
>
> Now, if you guys would just make a dovetail marker that was a square
> across the end of the board as well as the angle down the front, so I
> could mark both the long grain and end grain of the tails with the
> same tool, instead of having to get out the square.
>
> Jim
>
> >Thank you for your inquiry. Unfortunately, this part is neither
> >user repairable nor exchangeable. The pin is pressed into the
> >toe and as such it will be next to impossible to remove the
> >broken of piece. The body and toe of the plane are surface
> >ground as a matched set, so replacing just the toe is not an
> >option.
> >
> >
> >We are sending you a replacement Veritas® Medium Shoulder
> >Plane, product # 05P4101, and a FedEx Call Tag. They will leave
> >our warehouse tomorrow and you should receive them within 2 to
> >4 business days.
> >
> >
> >Please return the original plane to us using the FedEx Call
> >Tag, and using the packaging materials from the replacement
> >item. Please put a note in with the parcel giving your name,
> >address, customer number (1353647) original order number
> >(9819852), or a copy of this e-mail. Also specify that it is
> >being returned, as per this e-mail, in exchange for a
> >replacement, which you have already received. This information
> >will help our Returns department to process the return quickly.
> >
> >
> >If you have given the plane blade (plane iron) any additional
> >treatment (Honing etc.), you may wish to swap blades and keep
> >your original blade.
> >
> >
> >We trust this answers your question and we look forward to
> >hearing from you again.
> >
> >
> >Regards,
> >
> >
> >Dennis Stimson
> >
> >Internet Customer Service Representative
> >
> >
> > -----Original Message----- From: Jim Campbell (CO/EWU)
> > Sent: Monday, December 01,
> > 2003 10:37 AM To: Lee Valley Service Subject: Adjusting pin
> > sheared off in shoulder plane
> >
> >
> > Hi guys,
> >
> >
> > I just discovered that the pin that is pressed into the foot of
> > my shoulder plan (that rides in the adjusting collar) is
> > sheared off. I presume this was from me dropping the plane a
> > few weeks ago. I haven't tried drilling it out - how hard is it
> > pressed in there? What would it cost me to order a new foot if
> > I can't fix it?
> >
> >
> > Thanks,
> >
> >
> > Jim

Larry Jaques wrote:
> Smooth. Really smooth, Rob. Now how about a Wreck discount?
> 30-50% would be -real- good. <wink>

Good service doesn't come cheap. Try HF.

--
************************************
Chris Merrill
[email protected]
(remove the ZZZ to contact me)
************************************

"Robin Lee" <[email protected]> wrote in message news:<lI%yb.31

> The dovetail marker you mention will be out in a month or two - we're using
> our large saddle square extrusion, and cutting it at 1:6 and 1:8 ratios....

Exactomundo! I was thinking the same.

(Alumimun extrustion + black anodizing = Lee Valley)

Ya know, anodizing comes in lots of wild colors - you guys ought to
let your inner child out a bit.

Jim

Jim -

Thanks for the kind words...sorry 'bout the 69 minutes - it's real busy at
this time of year.... ;)

The dovetail marker you mention will be out in a month or two - we're using
our large saddle square extrusion, and cutting it at 1:6 and 1:8 ratios....

Cheers -

Rob


"Jim Campbell" <[email protected]> wrote in message
news:[email protected]...
> I dropped the plane. It was my fault. And they're replacing it free,
> including FedEx shipping.
>
> And the response came back 69 minutes after I sent my note.
>
> Rob - I know you read this group - this service pays off. I've hooked
> two others on your catalog (aka tool porn) just in the last 4 months.
>
> Now, if you guys would just make a dovetail marker that was a square
> across the end of the board as well as the angle down the front, so I
> could mark both the long grain and end grain of the tails with the
> same tool, instead of having to get out the square.
>
> Jim
>
> >Thank you for your inquiry. Unfortunately, this part is neither
> >user repairable nor exchangeable. The pin is pressed into the
> >toe and as such it will be next to impossible to remove the
> >broken of piece. The body and toe of the plane are surface
> >ground as a matched set, so replacing just the toe is not an
> >option.
> >
> >
> >We are sending you a replacement Veritas® Medium Shoulder
> >Plane, product # 05P4101, and a FedEx Call Tag. They will leave
> >our warehouse tomorrow and you should receive them within 2 to
> >4 business days.
> >
> >
> >Please return the original plane to us using the FedEx Call
> >Tag, and using the packaging materials from the replacement
> >item. Please put a note in with the parcel giving your name,
> >address, customer number (*******) original order number
> >(*********), or a copy of this e-mail. Also specify that it is
> >being returned, as per this e-mail, in exchange for a
> >replacement, which you have already received. This information
> >will help our Returns department to process the return quickly.
> >
> >
> >If you have given the plane blade (plane iron) any additional
> >treatment (Honing etc.), you may wish to swap blades and keep
> >your original blade.
> >
> >
> >We trust this answers your question and we look forward to
> >hearing from you again.
> >
> >
> >Regards,
> >
> >
> >Dennis Stimson
> >
> >Internet Customer Service Representative
> >
> >
> > -----Original Message----- From: Jim Campbell (CO/EWU)
> > Sent: Monday, December 01,
> > 2003 10:37 AM To: Lee Valley Service Subject: Adjusting pin
> > sheared off in shoulder plane
> >
> >
> > Hi guys,
> >
> >
> > I just discovered that the pin that is pressed into the foot of
> > my shoulder plan (that rides in the adjusting collar) is
> > sheared off. I presume this was from me dropping the plane a
> > few weeks ago. I haven't tried drilling it out - how hard is it
> > pressed in there? What would it cost me to order a new foot if
> > I can't fix it?
> >
> >
> > Thanks,
> >
> >
> > Jim

On Tue, 2 Dec 2003 07:38:37 -0500, "Robin Lee" <[email protected]>
brought forth from the murky depths:

>Jim -
>
>Thanks for the kind words...sorry 'bout the 69 minutes - it's real busy at
>this time of year.... ;)

Smooth. Really smooth, Rob. Now how about a Wreck discount?
30-50% would be -real- good. <wink>


==============================================================
Like peace and quiet? Buy a phoneless cord.
http://www/diversify.com/stees.html Hilarious T-shirts online
==============================================================