This is the 4th time this has happened to me and I'm fuming mad. I
first bought a new Hitachi M12V router. The tool had sawdust and a
scuffed baseplate and definitely looked used. I complained and
received a replacement. That too turned out to be used. I did not ask
for a refund because my usage of the tool was very limited and for the
price of $135, I "accepted" it as a "used" tool in very good
condition.
Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
one with a scuffed baseplate and sawdust again. At that point I got
pissed off and asked for a new replacement. That arrived quite
promptly but was in a similar condition. This time I'm not accepting
it and have asked for a refund.
So in the past month, I've received 4 USED tools from Amazon while
paying for NEW tools. If that isn't fraud I don't know what is. I also
spoke to Hitachi and they said that there would never be any sawdust
in their packaging. I've bought Hitachi tools from Lowes and they
always look brand new.
So what's the deal at Amazon? Anybody have similar stories.
-Avi
Jim Polaski wrote:
> In article <[email protected]>,
> "Bob Gramza" <[email protected]> wrote:
>
>> Register a complaint with your States Attorneys office. Amazon
>> should be inspecting their returns.
>
> I'd try the Federal Trade Commission.
>
>
What does somebody like you know about tools Jimbo? Surprising you're
not back with the dummies over in the Mac newsgroups.
<[email protected]> wrote in message
news:[email protected]...
>
>
> This is the 4th time this has happened to me and I'm fuming mad. I
> first bought a new Hitachi M12V router. The tool had sawdust and a
Over the last two years, I've ordered a ton of tools from Tool Crib / Amazon
and have never, ever received a used tool. All have been new, in the plastic
or cardboard or crates.
check your manual too. Although you do have small tools, the larger ones
sometimes have tests done on them. Like my DW733 for instance came with
sawdust on the feed table, but that was there because they run boards
through every one of their tools.
However you do sound like you are getting the returns, which should be sold
as a Factory Reconditioned product. Make sure that is not what you are
buying. If it seems really cheap then it is probably Factory reconditioned.
--
<[email protected]> wrote in message
news:[email protected]...
> This is the 4th time this has happened to me and I'm fuming mad. I
> first bought a new Hitachi M12V router. The tool had sawdust and a
> scuffed baseplate and definitely looked used. I complained and
> received a replacement. That too turned out to be used. I did not ask
> for a refund because my usage of the tool was very limited and for the
> price of $135, I "accepted" it as a "used" tool in very good
> condition.
>
> Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
> one with a scuffed baseplate and sawdust again. At that point I got
> pissed off and asked for a new replacement. That arrived quite
> promptly but was in a similar condition. This time I'm not accepting
> it and have asked for a refund.
>
> So in the past month, I've received 4 USED tools from Amazon while
> paying for NEW tools. If that isn't fraud I don't know what is. I also
> spoke to Hitachi and they said that there would never be any sawdust
> in their packaging. I've bought Hitachi tools from Lowes and they
> always look brand new.
>
> So what's the deal at Amazon? Anybody have similar stories.
>
> -Avi
Register a complaint with your States Attorneys office. Amazon should be inspecting their returns.
<[email protected]> wrote in message news:[email protected]...
: This is the 4th time this has happened to me and I'm fuming mad. I
: first bought a new Hitachi M12V router. The tool had sawdust and a
: scuffed baseplate and definitely looked used. I complained and
: received a replacement. That too turned out to be used. I did not ask
: for a refund because my usage of the tool was very limited and for the
: price of $135, I "accepted" it as a "used" tool in very good
: condition.
:
: Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
: one with a scuffed baseplate and sawdust again. At that point I got
: pissed off and asked for a new replacement. That arrived quite
: promptly but was in a similar condition. This time I'm not accepting
: it and have asked for a refund.
:
: So in the past month, I've received 4 USED tools from Amazon while
: paying for NEW tools. If that isn't fraud I don't know what is. I also
: spoke to Hitachi and they said that there would never be any sawdust
: in their packaging. I've bought Hitachi tools from Lowes and they
: always look brand new.
:
: So what's the deal at Amazon? Anybody have similar stories.
:
: -Avi
Not in a long time.
"mttt" <[email protected]> wrote in message
news:[email protected]...
>
> "CW" <[email protected]> wrote in message
> news:[email protected]...
> >
> >
> > They've been taking lessons from Radio Shack.
>
> You intentionally walked into a Rat Shack???
>
>
I've purchased many tools from Amazon (Tool Crib) and have never
received anything that appeared used, however just before Christmas I
went to Home Depot to buy a Porter Cable Biscuit Joiner when they were
having their 20% off sale. There was only one left on the shelf so I
bought it and took it home. It had the cardboard outer wrapper and was
in the plastic case. At home I slipped off the cardboard and opened
the case and sure enough there was sawdust all over the tool. My guess
is that either someone bought it and used it for their project and
then returned it or someone working in the store tested it out. What I
didn't notice when I picked this one up in the store was that a
plastic zip tie that connected the cardboard cover to the plastic case
was missing. I didn't want to take a chance that the tool was
defective so I put it back in the box and waited for a week until they
got some more in stock and then took it back and exchanged it. This
time I checked to make sure the zip tie was in place. Who knows, maybe
the one I returned was put back on the shelf again. Clearly this
should not have been on the shelf in the first place but should only
be sold as used or returned to the manufacturer, checked, cleaned and
then sold as a reconditioned tool. I plan on buying from both Amazon
and Home Depot in the future but when I can I will check all packaging
first to make sure that the tool I paid a new price for is indeed a
new tool.
Dale
[email protected] (Larry Bud) wrote in message news:<[email protected]>...
> > So what's the deal at Amazon? Anybody have similar stories.
>
> I've bought a few tools from there and never had a problem.
>
> What did they say when you pointed this out?
Yes, but I think they should open it for inspection.
Tony D.
"Tbone" <[email protected]> wrote in message
news:[email protected]...
> <<<<<<<<<<but if they don't open the returned tool, they can claim not to
know
that the tool was used and just send you another one.>>>>>>>>>>
In article <[email protected]>, [email protected]
says...
> Agreed, but I don't believe that they are required to do so and if they do
> and see the saw dust or marks, then they can't sell it as new and that costs
> them money. I would suspect that their liberal return policies came back to
> bite them in the ass with their suppliers who have a hard time taking back
> tools that are used and have nothing really wrong with them.
>
>
Seems like they would need to inspect returns to assure that all parts
were returned.
"CW" <[email protected]> wrote in message
news:[email protected]...
>
>
> They've been taking lessons from Radio Shack.
You intentionally walked into a Rat Shack???
In article <[email protected]>,
"Bob Gramza" <[email protected]> wrote:
> Register a complaint with your States Attorneys office. Amazon should be
> inspecting their returns.
I'd try the Federal Trade Commission.
> <[email protected]> wrote in message
> news:[email protected]...
> : This is the 4th time this has happened to me and I'm fuming mad. I
> : first bought a new Hitachi M12V router. The tool had sawdust and a
> : scuffed baseplate and definitely looked used. I complained and
> : received a replacement. That too turned out to be used. I did not ask
> : for a refund because my usage of the tool was very limited and for the
> : price of $135, I "accepted" it as a "used" tool in very good
> : condition.
> :
> : Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
> : one with a scuffed baseplate and sawdust again. At that point I got
> : pissed off and asked for a new replacement. That arrived quite
> : promptly but was in a similar condition. This time I'm not accepting
> : it and have asked for a refund.
> :
> : So in the past month, I've received 4 USED tools from Amazon while
> : paying for NEW tools. If that isn't fraud I don't know what is. I also
> : spoke to Hitachi and they said that there would never be any sawdust
> : in their packaging. I've bought Hitachi tools from Lowes and they
> : always look brand new.
> :
> : So what's the deal at Amazon? Anybody have similar stories.
> :
> : -Avi
>
>
--
Regards,
Jim Polaski
"The measure of a man is what he will do
knowing he will get nothing in return."
Agreed, but I don't believe that they are required to do so and if they do
and see the saw dust or marks, then they can't sell it as new and that costs
them money. I would suspect that their liberal return policies came back to
bite them in the ass with their suppliers who have a hard time taking back
tools that are used and have nothing really wrong with them.
--
If at first you don't succeed, you're not cut out for skydiving
"Anthony Diodati" <[email protected]> wrote in message
news:[email protected]...
> Yes, but I think they should open it for inspection.
> Tony D.
> "Tbone" <[email protected]> wrote in message
> news:[email protected]...
> > <<<<<<<<<<but if they don't open the returned tool, they can claim not
to
> know
> that the tool was used and just send you another one.>>>>>>>>>>
>
>
>
They've been taking lessons from Radio Shack.
<[email protected]> wrote in message
news:[email protected]...
> This is the 4th time this has happened to me and I'm fuming mad. I
> first bought a new Hitachi M12V router. The tool had sawdust and a
> scuffed baseplate and definitely looked used. I complained and
> received a replacement. That too turned out to be used. I did not ask
> for a refund because my usage of the tool was very limited and for the
> price of $135, I "accepted" it as a "used" tool in very good
> condition.
>
> Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
> one with a scuffed baseplate and sawdust again. At that point I got
> pissed off and asked for a new replacement. That arrived quite
> promptly but was in a similar condition. This time I'm not accepting
> it and have asked for a refund.
>
> So in the past month, I've received 4 USED tools from Amazon while
> paying for NEW tools. If that isn't fraud I don't know what is. I also
> spoke to Hitachi and they said that there would never be any sawdust
> in their packaging. I've bought Hitachi tools from Lowes and they
> always look brand new.
>
> So what's the deal at Amazon? Anybody have similar stories.
>
> -Avi
I have bought several tools from Amazon/Tool Crib and I have always been
well satisfied.
"John" <[email protected]> wrote in message
news:[email protected]...
> Jim Polaski wrote:
> > In article <[email protected]>,
> > "Bob Gramza" <[email protected]> wrote:
> >
> >> Register a complaint with your States Attorneys office. Amazon
> >> should be inspecting their returns.
> >
> > I'd try the Federal Trade Commission.
> >
> >
>
>
> What does somebody like you know about tools Jimbo? Surprising you're
> not back with the dummies over in the Mac newsgroups.
>
On Tue, 3 Feb 2004 11:28:51 -0500, "Young_carpenter"
<[email protected]> wrote:
>check your manual too. Although you do have small tools, the larger ones
>sometimes have tests done on them. Like my DW733 for instance came with
>sawdust on the feed table, but that was there because they run boards
>through every one of their tools.
DeWalt places a brightly colored paper inside the tool informing the
purchaser of the factory test.
Barry
On Thu, 5 Feb 2004 00:03:00 -0800, "CW" <[email protected]>
wrote:
>They've been taking lessons from Radio Shack.
I've experienced the wrong end of their return policy on multiple
occasions. 8^(
Barry
It looks to me like they have a liberal return policy and just restock what
comes back and send it out again. They are not supposed to sell used tools
as new but if they don't open the returned tool, they can claim not to know
that the tool was used and just send you another one.
--
If at first you don't succeed, you're not cut out for skydiving
<[email protected]> wrote in message
news:[email protected]...
> This is the 4th time this has happened to me and I'm fuming mad. I
> first bought a new Hitachi M12V router. The tool had sawdust and a
> scuffed baseplate and definitely looked used. I complained and
> received a replacement. That too turned out to be used. I did not ask
> for a refund because my usage of the tool was very limited and for the
> price of $135, I "accepted" it as a "used" tool in very good
> condition.
>
> Then 2 weeks ago I ordered a new Hitachi SV12SD sander and received
> one with a scuffed baseplate and sawdust again. At that point I got
> pissed off and asked for a new replacement. That arrived quite
> promptly but was in a similar condition. This time I'm not accepting
> it and have asked for a refund.
>
> So in the past month, I've received 4 USED tools from Amazon while
> paying for NEW tools. If that isn't fraud I don't know what is. I also
> spoke to Hitachi and they said that there would never be any sawdust
> in their packaging. I've bought Hitachi tools from Lowes and they
> always look brand new.
>
> So what's the deal at Amazon? Anybody have similar stories.
>
> -Avi