> Customer service, or what?
The other day I got a letter from Lee Valley. Inside was a cheque for $12,
with a note saying that an item I bought six weeks ago has been reduced in
price and they're refunding me the difference. It's not a lot of money, but
it shows a degree of integrity and business ethics that is sadly lacking in
most other businesses. I'll be a loyal customer of LV for life.
"mp" <[email protected]> wrote in message news:[email protected]...
> > Customer service, or what?
>
> The other day I got a letter from Lee Valley. Inside was a cheque for $12,
> with a note saying that an item I bought six weeks ago has been reduced in
> price and they're refunding me the difference. It's not a lot of money,
but
> it shows a degree of integrity and business ethics that is sadly lacking
in
> most other businesses. I'll be a loyal customer of LV for life.
Ditto that. I graciously received a set of the Hirsch Firmer chisels from
LV as a Christmas present. One of them came with a cracked handle and a
signifcant chip in the metal. Not only did Lee Valley send a perfect
replacement, but they sent a check for the return shipping to boot!
Resellers I use for my tech job will not even pay for return shipping on
defective equipment anymore. Keep up the good work LV!
--
Cheers!
Duke
In article <[email protected]>, Edwin
Pawlowski <[email protected]> wrote:
> Sure it is great customer service, but now that you asked the question and
> have us all on the edge of our seats, what was the answer?
Sorry 'bout that... From Rob:
"The Bag Balm has a DIN number - so we need a licence to dispense it in
Alberta....it's considered a drug....."
djb
--
Is it time to change my sig line yet?
In article <[email protected]>, mttt
<[email protected]> wrote:
> I thought he was always outside the country.Canada and all, don'cha know...
Check my email address. Dot Cee, eh?
djb
--
Is it time to change my sig line yet?
In article <[email protected]>, KYHighlander
<[email protected]> wrote:
> They told me that
> none were available for the particular model that I had, but sent a PDF of
> one of the other models they carry
I posted here a while back (summer) with a similar tale. Bought a LV
push lawnmower at a yard sale, and emailed them to ask if a
manual/parts diagram was available. II had a pdf back in under 45
minutes.
djb
--
Is it time to change my sig line yet?
In article <[email protected]>, Nova
<[email protected]> wrote:
> You guys up there sure smoke some strange stuff!
Try and find rolling papers that will hold Bag Balm! Or find a Bag Bong!
And smoked salmon... You know how many ZigZags you have to stick
together? And try and keep it lit!
djb
--
Is it time to change my sig line yet?
On Wed, 11 Feb 2004 21:23:03 -0600, Dave Balderstone
<dave@N_O_T_T_H_I_S.balderstone.ca> scribbled:
>I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
>why they can't sell it in Alberta.
>
>I received an email reply from Rob today, from an email account that's
>not his, 'cause he's travelling outside the country.
So, what is the reason? Could we make a pile smuggling it into
Alberta?
Luigi
Replace "nonet" with "yukonomics" for real email address
We are missing out a lot here in Miami, Florida...only catalog and
online....but an unsurpassed service and commitment from LV. Wish I could
walk into one of their stores soon...
HNB
"Rob" <[email protected]> wrote in message
news:[email protected]...
> I had the expensive pleasure of working at 1010 Morrison Drive in Ottawa
for
> 2 years -- literally next door to the Lee Valley store and warehouse --
and
> the store is just the same as online/catalog. Walk in with anything
wrong,
> and it is fixed INSTANTLY. They have a "scratch and dent / as-is" area
> where they sell of things, and I've talked to sales folks there for quite
a
> while about the products, and they aren't even making very much on it, if
> anything!
>
> Yeah, LV is the king. They have 3 warehouses here and must have 100
> 18wheelers every single day at their doors. Customer service costs them
> nothing, but the dividends are for everyone to enjoy.
>
>
> "Lawrence A. Ramsey" <[email protected]> wrote in message
> news:[email protected]...
> > This is the ONLY company giving money BACK to their customers. Guess
> > it refutes the laws of economics but I predict they will prosper even
> > more!!!
> >
> >
> > On Wed, 11 Feb 2004 21:23:03 -0600, Dave Balderstone
> > <dave@N_O_T_T_H_I_S.balderstone.ca> wrote:
> >
> > >I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
> > >why they can't sell it in Alberta.
> > >
> > >I received an email reply from Rob today, from an email account that's
> > >not his, 'cause he's travelling outside the country.
> > >
> > >Customer service, or what?
> > >
> > >djb
> >
>
>
I bought a tail vise hardware at Woodcraft about 2 months ago. It didn't
come with instructions. It was a Veritas, so I emailed LV and ask if I could
get some instructions for construction of the tail vise. They told me that
none were available for the particular model that I had, but sent a PDF of
one of the other models they carry. I was expecting to pay for the
instructions, but they didn't mention it. I'll be placing an order from them
tonight for some other parts I need for my bench, great company.
KY
--
http://users.adelphia.net/~kyhighland
"Dave Balderstone" <dave@N_O_T_T_H_I_S.balderstone.ca> wrote in message
news:110220042123030010%dave@N_O_T_T_H_I_S.balderstone.ca...
> I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
> why they can't sell it in Alberta.
>
> I received an email reply from Rob today, from an email account that's
> not his, 'cause he's travelling outside the country.
>
> Customer service, or what?
>
> djb
>
> --
> Is it time to change my sig line yet?
I sure could have used some of that bag balm when I had hurt my back and put
some Capzacin HP (made from hot peppers) on it. Needless to say, if you ever
have to use that stuff, be sure to USE GLOVES and do not scratch tender
areas if you don't. Nuff said about that...
I would have rather sat on a fire ant bed instead.... That stuff is really
made from sunspots.
"Dave Balderstone" <dave@N_O_T_T_H_I_S.balderstone.ca> wrote in message
news:120220041738593720%dave@N_O_T_T_H_I_S.balderstone.ca...
> In article <[email protected]>, Nova
> <[email protected]> wrote:
>
> > You guys up there sure smoke some strange stuff!
>
> Try and find rolling papers that will hold Bag Balm! Or find a Bag Bong!
>
> And smoked salmon... You know how many ZigZags you have to stick
> together? And try and keep it lit!
>
> djb
>
> --
> Is it time to change my sig line yet?
Dave Balderstone wrote:
> I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
> why they can't sell it in Alberta.
>
> I received an email reply from Rob today, from an email account that's
> not his, 'cause he's travelling outside the country.
>
> Customer service, or what?
>
> djb
Sure it is great customer service, but now that you asked the question and
have us all on the edge of our seats, what was the answer?
--
Ed
[email protected]
http://pages.cthome.net/edhome
This stuff comes in regular and High Potency versions. Says on the tube to
not expose treated areas to heat or even sunshine. I put some on my back and
could feel it heating up days later. It does not wash off either. It you
ever wanted to get even with someone, this is the stuff. Made from Hot
peppers, its contains only 0.1% capsaicin. Think how bad it would be with
100% of the juice! Like having a nest of angry bees, a rabid wolverine and a
sunspot in your drawers at the same time I suppose.
"Silvan" <[email protected]> wrote in message
news:[email protected]...
> Mark Hopkins wrote:
>
> > you ever have to use that stuff, be sure to USE GLOVES and do not
scratch
> > tender areas if you don't. Nuff said about that...
>
> YEEEOWCH! Reminds me of the time I had jock itch. I tried some of that
> Blue Star ointment, and it cured my jock itch after just one treatment. I
> decided itching was a lot less irritating than pouring gasoline on my
> tender bits and lighting them on fire.
>
> I'll bet your hot pepper stuff was even worse. I'll say it again.
YEEOWCH!
>
> --
> Michael McIntyre ---- Silvan <[email protected]>
> Linux fanatic, and certified Geek; registered Linux user #243621
> http://www.geocities.com/Paris/Rue/5407/
>
"Unisaw A100" <[email protected]> wrote in message
news:[email protected]...
>
> Keep an eye on this boy "mttt". He has a sense of humor
> that's worth going out of your way for.
So there I was - a Growin' up in Wes-kon-sin.
I don't bowl, I don't play Sheepshead, they stopped pouring 7oz PBR dime
taps at O'Malley's. So whadd'a we do come the gray/grey days of February
when it's 40 below outside (sans wind chill)? We start taking pot shots at
each other.
Here it is February, I've been gone from the Gentle Rolling Hills of
Holsteins for years and I still can't seem to shake it.
I need help.
I had the expensive pleasure of working at 1010 Morrison Drive in Ottawa for
2 years -- literally next door to the Lee Valley store and warehouse -- and
the store is just the same as online/catalog. Walk in with anything wrong,
and it is fixed INSTANTLY. They have a "scratch and dent / as-is" area
where they sell of things, and I've talked to sales folks there for quite a
while about the products, and they aren't even making very much on it, if
anything!
Yeah, LV is the king. They have 3 warehouses here and must have 100
18wheelers every single day at their doors. Customer service costs them
nothing, but the dividends are for everyone to enjoy.
"Lawrence A. Ramsey" <[email protected]> wrote in message
news:[email protected]...
> This is the ONLY company giving money BACK to their customers. Guess
> it refutes the laws of economics but I predict they will prosper even
> more!!!
>
>
> On Wed, 11 Feb 2004 21:23:03 -0600, Dave Balderstone
> <dave@N_O_T_T_H_I_S.balderstone.ca> wrote:
>
> >I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
> >why they can't sell it in Alberta.
> >
> >I received an email reply from Rob today, from an email account that's
> >not his, 'cause he's travelling outside the country.
> >
> >Customer service, or what?
> >
> >djb
>
This is the ONLY company giving money BACK to their customers. Guess
it refutes the laws of economics but I predict they will prosper even
more!!!
On Wed, 11 Feb 2004 21:23:03 -0600, Dave Balderstone
<dave@N_O_T_T_H_I_S.balderstone.ca> wrote:
>I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
>why they can't sell it in Alberta.
>
>I received an email reply from Rob today, from an email account that's
>not his, 'cause he's travelling outside the country.
>
>Customer service, or what?
>
>djb
"Dave Balderstone" <dave@N_O_T_T_H_I_S.balderstone.ca> wrote in message
news:110220042123030010%dave@N_O_T_T_H_I_S.balderstone.ca...
>
> I received an email reply from Rob today, from an email account that's
> not his, 'cause he's travelling outside the country.
I thought he was always outside the country.Canada and all, don'cha know...
On Wed, 11 Feb 2004 21:23:03 -0600, Dave Balderstone
<dave@N_O_T_T_H_I_S.balderstone.ca> brought forth from the murky
depths:
>I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
>why they can't sell it in Alberta.
She told me that it stung too much. She's sensitive.
>I received an email reply from Rob today, from an email account that's
>not his, 'cause he's travelling outside the country.
>
>Customer service, or what?
Yes, true CS.
--
Impeach 'em ALL!
----------------------------------------------------
http://diversify.com Website Application Programming
On Thu, 12 Feb 2004 17:13:43 GMT, "mttt" <[email protected]>
wrote:
>
>"Dave Balderstone" <dave@N_O_T_T_H_I_S.balderstone.ca> wrote in message
>news:110220042123030010%dave@N_O_T_T_H_I_S.balderstone.ca...
>>
>> I received an email reply from Rob today, from an email account that's
>> not his, 'cause he's travelling outside the country.
>
>I thought he was always outside the country.Canada and all, don'cha know...
>
ummmm.......
Dave *is* Canadian.....
Well I for one am an example of exactly that. I hadn't heard of Lee Valley
until I started reading the wreck. After hearing all the great examples of
customer service, not to mention the incredible quality of their products I
ordered a catalog and have placed 4 BIG orders so far :) (On a side note,
yeah, their low angle block plane is SWEET!!)
Ok, back on track here. So I had the pleasure of talking with their
customer service last Christmas when I ordered their brick clip thingees. I
had gotten the wrong ones and they sent out the other size right away. Wow!
So, yeah, these days good customer service is sure addictive, you don't get
it very often and when you do you want to hold onto it and not let it go.
Oh, and I've introduced Lee Valley to my coworkers who make sawdust/shavings
as well -- excellent advertising machine, huh.
Glad to hear you had such a great experience with them, and hopefully
they'll always be a private company so they'll stay focused on customers
rather than stock prices :)
Mike
"Lawrence A. Ramsey" <[email protected]> wrote in message
news:[email protected]...
> This is the ONLY company giving money BACK to their customers. Guess
> it refutes the laws of economics but I predict they will prosper even
> more!!!
>
Mark Hopkins wrote:
> you ever have to use that stuff, be sure to USE GLOVES and do not scratch
> tender areas if you don't. Nuff said about that...
YEEEOWCH! Reminds me of the time I had jock itch. I tried some of that
Blue Star ointment, and it cured my jock itch after just one treatment. I
decided itching was a lot less irritating than pouring gasoline on my
tender bits and lighting them on fire.
I'll bet your hot pepper stuff was even worse. I'll say it again. YEEOWCH!
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
http://www.geocities.com/Paris/Rue/5407/
Dave Balderstone wrote:
> Sorry 'bout that... From Rob:
>
> "The Bag Balm has a DIN number - so we need a licence to dispense it in
> Alberta....it's considered a drug....."
Yeah - if you disolve as little as a gram in a liter of ethanol,
then drink the mixture, it can make ya pretty dizzy and crosseyed
- eh?
--
Morris Dovey
DeSoto, Iowa USA
"Dave Balderstone" <dave@N_O_T_T_H_I_S.balderstone.ca> wrote in message
news:120220041219571962%dave@N_O_T_T_H_I_S.balderstone.ca...
>
>
> In article <[email protected]>, mttt
> <[email protected]> wrote:
>
> > I thought he was always outside the country.Canada and all, don'cha
know...
>
> Check my email address. Dot Cee, eh?
Ack! Oh! Eh, sorry 'dere!
Nuts-a-cola, hate that when that happens!
"mp" <[email protected]> wrote in message news:[email protected]...
>
>
> The other day I got a letter from Lee Valley. Inside was a cheque for $12,
> with a note saying that an item I bought six weeks ago has been reduced in
> price and they're refunding me the difference. It's not a lot of money,
but
> it shows a degree of integrity and business ethics that is sadly lacking
in
> most other businesses. I'll be a loyal customer of LV for life.
Hey Rob!
Whadd'a you guys know about IT???
Any chance of sending you some projects???
On Wed, 11 Feb 2004 23:10:45 -0800, Luigi Zanasi <[email protected]>
brought forth from the murky depths:
>On Wed, 11 Feb 2004 21:23:03 -0600, Dave Balderstone
><dave@N_O_T_T_H_I_S.balderstone.ca> scribbled:
>
>>I posted an OT ping to Rob Lee yesterday asking about "Bag Balm" and
>>why they can't sell it in Alberta.
>>
>>I received an email reply from Rob today, from an email account that's
>>not his, 'cause he's travelling outside the country.
>
>So, what is the reason? Could we make a pile smuggling it into
>Alberta?
I can see the headlines (do you have newspapers?) now:
BAG BALM BOOTLEGGER BUSTED BRINGING BOOTY INTO 'BERTA
--
Impeach 'em ALL!
----------------------------------------------------
http://diversify.com Website Application Programming
Mike in Idaho wrote:
> Glad to hear you had such a great experience with them, and hopefully
> they'll always be a private company so they'll stay focused on customers
> rather than stock prices :)
I'll drink to that!
--
Michael McIntyre ---- Silvan <[email protected]>
Linux fanatic, and certified Geek; registered Linux user #243621
http://www.geocities.com/Paris/Rue/5407/