JET Tool service SUCKS

B a r r y B u r k e J r . said:

>On Thu, 01 Jan 2004 19:59:40 -0500, Greg G. wrote:
>
>>WWW probably owes Jet big money, and they are taking out their
>>frustration on the customers who bought there.
>>Just a thought...
>
>
>In the business world, drawing a retail customer into a grudge match
>between vendors is suicide. The bottom line is Jet service sucked.
>Long after WWW is gone, the retail customer will be buying from other
>dealers.
>
>I'd find it hard to believe a company like Jet would do that.

I agree. See my previous post. It's a tough world out there...


Greg G.

It was purchased from Woodworkers Warehouse. The Jet customer Rep. told me they
were going out of business and all sales were final , NO warrentee. There was
nothing "grey" about the purchase. There were several Jet items in the store. I
had a choice of the floor model or a New in the box drill press. I opted for
the new one.
I will be calling back Tomorrow and asking to talk to a supervisor.
Th missing part was the table lock handle. I can make one as good or better
than the factory part but don't feel I should have to.

<Greg G.> wrote in message > >

> WWW probably owes Jet big money, and they are taking out their
> frustration on the customers who bought there.
> Just a thought...
>
>
> Greg G.

WWW can owe them billions, but Jet still has a legal obligation to stand
behind the products they sell. Exception could be seconds or returned units
that are sold "as is" but they would also be labeled as such.

Unless we are not getting the whole story, the OP has a right to complain.
Ed
[email protected]
http://pages.cthome.net/edhome

I can understand, 'NO RETURNS' or any additional 'warrantee' from the
*store*. However, that would NOT effect any FACTORY documentation.

If you have that paperwork, and the invoice from WW, JET is legally obliged
to honor it's conditions. There should also be a list of 'local' affiliated
'Authorized Factory Repair Centers'. Typically, these are NOT 'sales
outlets' like WW or WH, etc. Just for laughs, I would call one of them and
ask for the part; if for no other reason then to hear what they say.

Regards & Good Luck,
Ron Magen
Backyard Boatshop

"DEin2000" <[email protected]> wrote in message
news:[email protected]...
> It was purchased from Woodworkers Warehouse. The Jet customer Rep. told me
they
> were going out of business and all sales were final , NO warrentee.
SNIP

Edwin Pawlowski said:

>
><Greg G.> wrote in message > >
>
>> WWW probably owes Jet big money, and they are taking out their
>> frustration on the customers who bought there.
>> Just a thought...
>>
>>
>> Greg G.
>
>WWW can owe them billions, but Jet still has a legal obligation to stand
>behind the products they sell. Exception could be seconds or returned units
>that are sold "as is" but they would also be labeled as such.
>
>Unless we are not getting the whole story, the OP has a right to complain.
>Ed

I agree. I'm not defending Jet's attitude, just offering a possible
reason for their disinterest in providing service. Kind of like
stolen units. If a pallet of tools is stolen off a loading dock, the
MFG's will often refuse service on those serial numbers. Perhaps they
feel that these units were 'stolen' from them - as I'm sure they will
never get paid, or if they do, pennies on the dollar.

I'm sure Jet will rethink their position, but it wouldn't hurt to
climb the company hierarchy in attempting to get the service you
deserve. Mention 'bad press' and 'newsgroups' if necessary... <g>


Greg G.

On 01 Jan 2004 19:20:27 GMT, [email protected] (DEin2000) wrote:

>It was purchased from Woodworkers Warehouse. The Jet customer Rep. told me they
>were going out of business and all sales were final , NO warrentee.

My local WWW stores have signs that say "All Sales Final, Products
Carry Full Mfg. Warranty".

This is weird.

Barry

B a r r y B u r k e J r . said:

>On 01 Jan 2004 19:20:27 GMT, [email protected] (DEin2000) wrote:
>
>>It was purchased from Woodworkers Warehouse. The Jet customer Rep. told me they
>>were going out of business and all sales were final , NO warrentee.
>
>My local WWW stores have signs that say "All Sales Final, Products
>Carry Full Mfg. Warranty".
>
>This is weird.
>
>Barry

WWW probably owes Jet big money, and they are taking out their
frustration on the customers who bought there.
Just a thought...


Greg G.

In article <[email protected]>, Greg G. wrote:
> WWW probably owes Jet big money

My guess is you're right on that. I was in a WWW a month or so before
they folded. I was told they didn't have any Jet stock, were having
trouble getting more, and had no idea when they would. Although it
didn't occur to me then, in hindsight I can only assume Jet was refusing
to ship them any more machines until they payed for what they'd already
gotten.

On Thu, 01 Jan 2004 19:59:40 -0500, Greg G. wrote:

>WWW probably owes Jet big money, and they are taking out their
>frustration on the customers who bought there.
>Just a thought...


In the business world, drawing a retail customer into a grudge match
between vendors is suicide. The bottom line is Jet service sucked.
Long after WWW is gone, the retail customer will be buying from other
dealers.

I'd find it hard to believe a company like Jet would do that.

Barry