I got my Triton Router 2 years ago as a gift. I admittedly was a
little nervous about Triton, because I had not heard much about them
and was worried about quality and service. I've been using my Triton
router to do a lot of my heavy duty work (ie. making my own baseboard,
making raised panels) and its an absolute beast of a motor and has
been a pleasure to use.
I've been making some panel doors lately and noticed that, when hung
in the table, the rack and pinion plunge mechanism moved a little
rough and the micro-adjust mechanism, didn't work at all.
I found an online review at:
http://www.onlinetoolreviews.com/reviews/tritonrouter.htm
The author mentioned he experienced the same problem and used shims to
correct it (basically transferring the weight of the motor a little
more evenly over both post instead of just the post with the rack and
pinion gears). To me, that wasn't an ideal solution, because you
might end up with a bit that was not perpendicular to the table.
I emailed Triton customer service, hoping they would have some
information that would help me with a "fix" for the problem. Well, I
promptly got a reply that there was no information that they could
give me and was told that they agreed, shims were a less than ideal
solution, so they would REPLACE MY ROUTER FOR FREE. As the online
article mentioned, they had already noticed the problem and engineered
a solution into the new models.
To be honest, I was shocked after 2 years that they would be willing
to outright replace my router. I didn't even ask for a replacement,
they simply offered it. Adam in customer service said I should have
it in 2 days!
Too bad every company doesn't stand behind their products this well.
Chuck
On Thu, 15 Apr 2004 19:12:39 +0800, Sprog <[email protected]> wrote:
>Dontja just luv these Ozzies
>
New Zealanders generally don't!!
However, I gotta admit, the Triton is a mighty impressive router. I
now have one after trying quite a few others around the local WW
guild- it's good.
Barry Lennox
In a word...DAMN!
Jim
"WoodChuck34" <[email protected]> wrote in message
news:[email protected]...
> I got my Triton Router 2 years ago as a gift. I admittedly was a
> little nervous about Triton, because I had not heard much about them
> and was worried about quality and service. I've been using my Triton
> router to do a lot of my heavy duty work (ie. making my own baseboard,
> making raised panels) and its an absolute beast of a motor and has
> been a pleasure to use.
>
> I've been making some panel doors lately and noticed that, when hung
> in the table, the rack and pinion plunge mechanism moved a little
> rough and the micro-adjust mechanism, didn't work at all.
>
> I found an online review at:
>
> http://www.onlinetoolreviews.com/reviews/tritonrouter.htm
>
> The author mentioned he experienced the same problem and used shims to
> correct it (basically transferring the weight of the motor a little
> more evenly over both post instead of just the post with the rack and
> pinion gears). To me, that wasn't an ideal solution, because you
> might end up with a bit that was not perpendicular to the table.
>
> I emailed Triton customer service, hoping they would have some
> information that would help me with a "fix" for the problem. Well, I
> promptly got a reply that there was no information that they could
> give me and was told that they agreed, shims were a less than ideal
> solution, so they would REPLACE MY ROUTER FOR FREE. As the online
> article mentioned, they had already noticed the problem and engineered
> a solution into the new models.
>
> To be honest, I was shocked after 2 years that they would be willing
> to outright replace my router. I didn't even ask for a replacement,
> they simply offered it. Adam in customer service said I should have
> it in 2 days!
>
> Too bad every company doesn't stand behind their products this well.
>
>
>
> Chuck
Dontja just luv these Ozzies
"WoodChuck34" <[email protected]> wrote in message
>news:[email protected]...
>> I got my Triton Router 2 years ago as a gift. I admittedly was a
>> little nervous about Triton, because I had not heard much about them
>> and was worried about quality and service. I've been using my Triton
>> router to do a lot of my heavy duty work (ie. making my own baseboard,
>> making raised panels) and its an absolute beast of a motor and has
>> been a pleasure to use.
>>
>> I've been making some panel doors lately and noticed that, when hung
>> in the table, the rack and pinion plunge mechanism moved a little
>> rough and the micro-adjust mechanism, didn't work at all.
>>
>> I found an online review at:
>>
>> http://www.onlinetoolreviews.com/reviews/tritonrouter.htm
>>
>> The author mentioned he experienced the same problem and used shims to
>> correct it (basically transferring the weight of the motor a little
>> more evenly over both post instead of just the post with the rack and
>> pinion gears). To me, that wasn't an ideal solution, because you
>> might end up with a bit that was not perpendicular to the table.
>>
>> I emailed Triton customer service, hoping they would have some
>> information that would help me with a "fix" for the problem. Well, I
>> promptly got a reply that there was no information that they could
>> give me and was told that they agreed, shims were a less than ideal
>> solution, so they would REPLACE MY ROUTER FOR FREE. As the online
>> article mentioned, they had already noticed the problem and engineered
>> a solution into the new models.
>>
>> To be honest, I was shocked after 2 years that they would be willing
>> to outright replace my router. I didn't even ask for a replacement,
>> they simply offered it. Adam in customer service said I should have
>> it in 2 days!
>>
>> Too bad every company doesn't stand behind their products this well.
>>
>>
>>
>> Chuck
>