David -
Over the course of the last 4 weeks, I've sent several emails to Christian
St-Cyr at General asking for tune up specs for the 350. I initially asked
for specs and some parts prices. He responded with price info, but wanted
to know why I wanted the tune up spec's.... What difference does that make?
Anyway, I told him I wanted to check out the saw and never heard a peep
back, other than the mail couldn't be delivered to [email protected]. I
then sent emails as you suggested to [email protected], with a cc to
[email protected], and [email protected] .
You've explained that they're busy and all that, but it has been a month and
I've heard nary a peep since I first got a resonse from Christian St-Cyr.
These emails for the most part, have bounced back (at least the ones to
[email protected], the others haven't) But my last two inquiries over the
last 7 10 days haven't bounced or gotten a respose.
So, I've given up in trying to get an email response from General, and
that's a real disappointment - I am *so* happy with the cab saw...
I guess I'll break down and call them, but why the heck have a website and
email contact info if you're going to blow people off? I have been nothing
less than polite, prompt and within reason in all of my messages and am a
bit dismayed...
If you could pass word along to them through whatever contacts you have...
Thanks!
John Moorhead
Lakeport, CA
John,
4-5 years ago I bought a 35 year old 12" General TS at a school auction.
I contacted General and they told me the exact year from the serial #
and sent me a free manual. Pretty good customer service in my view.
Perhaps the difference was a phone call rather than email, although I
agree with you that if they have internet contact info it should be
promptly responded to.
Cheers,
Glen Duff
-------------------
john moorhead wrote:
> David -
>
> Over the course of the last 4 weeks, I've sent several emails to Christian
> St-Cyr at General asking for tune up specs for the 350. I initially asked
> for specs and some parts prices. He responded with price info, but wanted
> to know why I wanted the tune up spec's.... What difference does that make?
> Anyway, I told him I wanted to check out the saw and never heard a peep
> back, other than the mail couldn't be delivered to [email protected]. I
> then sent emails as you suggested to [email protected], with a cc to
> [email protected], and [email protected] .
>
> You've explained that they're busy and all that, but it has been a month and
> I've heard nary a peep since I first got a resonse from Christian St-Cyr.
>
> These emails for the most part, have bounced back (at least the ones to
> [email protected], the others haven't) But my last two inquiries over the
> last 7 10 days haven't bounced or gotten a respose.
>
> So, I've given up in trying to get an email response from General, and
> that's a real disappointment - I am *so* happy with the cab saw...
>
> I guess I'll break down and call them, but why the heck have a website and
> email contact info if you're going to blow people off? I have been nothing
> less than polite, prompt and within reason in all of my messages and am a
> bit dismayed...
>
> If you could pass word along to them through whatever contacts you have...
>
> Thanks!
>
>
> John Moorhead
> Lakeport, CA
>
>
>
>
John,
Forward me the emails you sent General and I will forward them to someone
who will respond. I am friends with the Ontario sales rep, I just sent this
one to his personal email address. Send me the rest and I will forward them
as well.
Thanks,
David.
Every neighbourhood has one, in mine, I'm him.
Remove the "splinter" from my email address to email me.
Newbies, please read this newsgroups FAQ.
rec.ww FAQ http://www.robson.org/woodfaq/
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John,
I forwarded your emails to Peter Kennedy who is a friend of mine and the
Ontario sales rep for General. I spoke with him today and I know your emails
will be read by Gilles Gurette (sp) the owner and president of General.
General does not have an "official" tune up procedure for the 350.
As I requested, please forward me your emails, both answered and unanswered
and I will see that they get to where they need to go.
Thanks,
David.
Every neighbourhood has one, in mine, I'm him.
Remove the "splinter" from my email address to email me.
Newbies, please read this newsgroups FAQ.
rec.ww FAQ http://www.robson.org/woodfaq/
Archives http://groups.google.com/advanced_group_search
Crowbar FAQ http://www.klownhammer.org/crowbar