I bought a Unisaw from a local company at the woodworking show here a couple
of weeks ago. Paid in full, etc. etc. Was told that I would be able to
pick up my new saw the following week.
Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
Having never bought a cabinet saw, or any other piece of equipment of this
magnitute (relatively speaking), am I just being too impatient or do I have
a legitimate gripe here? Granted, I did get a decent deal, but is there
really a two-week-plus back log on Unisaws? Maybe I'm just too used to
going into a store, picking what I want and leaving with it. Just thought
I'd check with the group before I get too bent out of shape.
Thanks,
Rob
Have you dealt with the company before? Sometimes "stuff" happens and
the best of intentions are waylaid. Contact the company and mention
your concerns about the delay and premature billing.
dave
Jim Helfer wrote:
> Rob Walters wrote:
>
>> I bought a Unisaw from a local company at the woodworking show here a
>> couple
>> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
>> pick up my new saw the following week.
>>
>> Well, now I'm on week two, no saw, but one helluva charge on my AMEX
>> bill.
>> Having never bought a cabinet saw, or any other piece of equipment of
>> this
>> magnitute (relatively speaking), am I just being too impatient or do I
>> have
>> a legitimate gripe here? Granted, I did get a decent deal, but is there
>> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
>> going into a store, picking what I want and leaving with it. Just
>> thought
>> I'd check with the group before I get too bent out of shape.
>>
>> Thanks,
>> Rob
>>
>>
>
> IMO, a company should _never_ charge your credit card before they ship
> the item. That's the way I run things in my office.
>
> Someone owes you an explanation that includes firm dates.
>
> Jim H
>
> Rob:
> Patience, patience, good buddy.
> The charge on your card is legit, the wait is legit. Just keep reminding
the
> store of your purchase.
>
> Bob
<<snippage about ordering and then waiting for a new Unisaw>>
Bob...the wait might be legit, but the charge is not...not until they
actually SHIP said saw.
I know of no company/dealer/reseller/etc. that charges to a card before item
is shipped.
While I don't think the OP has a legit claim to cancel the order, I do
believe that it would be legit to have AMEX withhold payment UNTIL such time
as the saw ships. I would be interested to know if, when he was TOLD that it
would be available the next week, if he got it in WRITING that he'd have in
the next week. The seller did, in fact, enter into a verbal contract with
that statement, but verbals are VERY hard to prove.
Just my $.03 (inflation, don't ya know)
Mike
Rob Walters wrote:
> I bought a Unisaw from a local company at the woodworking show here a couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>
IMO, a company should _never_ charge your credit card before they ship
the item. That's the way I run things in my office.
Someone owes you an explanation that includes firm dates.
Jim H
They probably don't have control over the delivery date of merchandise
to them but they do have control over when they charge your account.
In my dealings with AMEX they do not look favorably upon a merchant
processing a charge until the merchandise has been shipped. It is not
your responsibility to finance their operation.
I'd talk with AMEX but be aware that AMEX won't process a disputed
charge until AMEX has billed you. The fact that you can see a change to
your account on-line doesn't count. AMEX must have billed you before
they will take any action.
RB
Rob Walters wrote:
> On Fri, 13 Feb 2004 17:55:56 -0500, Mike G wrote:
>
>
>>Maybe you should check with the people you bought the saw from first, or
>>did you and you are leaving that part out?
>
>
> Actually, I have checked with them every other day or so for the past week
> or so. I called last Wednesday and I was told it would be in by last
> Friday so I called last Friday and was told that it would be the first part of
> next week. I called on Tuesday and was told that their shipment of new
> stuff from Delta hadn't arrived but that they had received a truckload of
> reconditioned gear and that they expected the new stuff by the end of the
> week.
>
> I called today before I left work (was waiting to see if they were going
> to leave me a voice mail at home) and was told that they had received
> confirmation from Delta that the new stuff they ordered to fill orders
> from the show left yesterday (Thursday) and would be in on Monday, Tuesday
> at the latest. Granted, at this point I'm stuck until next Friday as I'm about
> an hour or so from this particular vendor and won't be able to pick it up
> during the week, but at least I have someone saying that they did indeed
> get word from Delta that the stuff is on the way.
>
> Now, all that notwithstanding, if the saw isn't in my garage ... err ...
> shop on Saturday, I'm gonna get pissed. But I'll reserve that rant until
> that time. I'm not trying to slam the people I bought the saw from,
> although I'm a bit put off by the "it'll be here on whatever day" run
> around I've gotten, and I have expressed that to them. But they have been
> very polite and professional about it, apologized profusely and all that
> good stuff. So for now I'll just sit tight.
>
> Rob
>
> http://www.amateurtermite.com
>
Rob Walters wrote:
> I bought a Unisaw from a local company at the woodworking show here a couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
<snip>
When I purchased my Jet cabinet saw I ran into a similar situation.
Although the store sold Jet products, the cabinet saw was not an item they
stocked. Since it was a "custom" order the store required payment up front. To
save shipping costs the order was placed with the store's regular order from Jet
so there wouldn't be a special delivery. They explained this to me before I
placed the order. I should have received the saw within two weeks of placing
the order. I did not. The problem was with delivery from Jet, and although the
store manager kept on top of the delay, we kept getting a variety of excuses
from the Jet sales rep. Part of the problem was that I ordered the HTC upgraded
fence with the saw and Jet didn't have it.
From running a small business I find that with a "custom" order it is not
uncommon to have either a hefty portion of the sale or the total charged to the
account at the time of purchase.
--
Jack Novak
Buffalo, NY - USA
(Remove "SPAM" from email address to reply)
> Thanks for the reassurance,
> Rob
It's relatively normal. When they are out of stock, it can take a few weeks
to get a new shipment of products in.
--
Regards,
Dean Bielanowski
Editor,
Online Tool Reviews
http://www.onlinetoolreviews.com
------------------------------------------------------------
Latest 5 Reviews:
- Veritas Shelf Drilling Jig
- Ryobi CID1802V 18v Cordless Drill
- Workshop Essentials Under $30
- Festool PS 300 Jigsaws
- Delta Universal Tenoning Jig
------------------------------------------------------------
On Fri, 13 Feb 2004 19:29:31 +0000, [email protected]
(Robert Bonomi) wrote:
>"In general", in the U.S. it is *illegal* to charge the credit-card
>before the product is _shipped_. or ready for pick-up.
>
>You _should_ be bent-out-of_shape. the day the chard was charged, and
>they didn't have the product ready for you.
Maybe he _should_ *call* and see if the item is in transit. If the
item is in *transit*, the company has done nothing wrong. I might be
wrong, but I thought he bought this saw at a show, not a local dealer.
It may be drop shipped directly from Delta.
Heck, I've had a tiny cell phone that was shipped UPS ground take 10
days to cross the US.
Barry
In article <[email protected]>,
B a r r y B u r k e J r . <*removethis*[email protected]> wrote:
>On Fri, 13 Feb 2004 19:29:31 +0000, [email protected]
>(Robert Bonomi) wrote:
>
>
>>"In general", in the U.S. it is *illegal* to charge the credit-card
>>before the product is _shipped_. or ready for pick-up.
>>
>>You _should_ be bent-out-of_shape. the day the chard was charged, and
>>they didn't have the product ready for you.
>
>Maybe he _should_ *call* and see if the item is in transit.
Maybe _you_ should *READ* the original post. Carefully, and in its
entirety. <grin>
The OP said that they said the machine would be available at the store,
"for him to pick-up".
> If the
>item is in *transit*, the company has done nothing wrong.
If it is 'in transit' *TO*THE*STORE*, they cannot legally charge his
card -- until it actually arrives at the store. When you sell something
that is 'not in stock', the situation is known As a 'back order', and
there are *specific* FTC regulations on that subject.
> I might be
>wrong, but I thought he bought this saw at a show, not a local dealer.
You are wrong. :) The Original poster stated that it *was* a 'local dealer'
that was exhibiting at the show.
>It may be drop shipped directly from Delta.
Can't imagine why they'd tell him to "pick it up at the store", *if* that
were the case. <grin>
I don't know about your particular situation but, I had recently
been looking into ordering sunhill's 6" jointer and was told by their
distributor on the east coast that I could place the order but they are
so backlogged that I should not expect to see delivery until May.
Joey in Chesapeake
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>
In article <%[email protected]>,
Rob Walters <[email protected]> wrote:
>I bought a Unisaw from a local company at the woodworking show here a couple
>of weeks ago. Paid in full, etc. etc. Was told that I would be able to
>pick up my new saw the following week.
>
>Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
>Having never bought a cabinet saw, or any other piece of equipment of this
>magnitute (relatively speaking), am I just being too impatient or do I have
>a legitimate gripe here? Granted, I did get a decent deal, but is there
>really a two-week-plus back log on Unisaws? Maybe I'm just too used to
>going into a store, picking what I want and leaving with it. Just thought
>I'd check with the group before I get too bent out of shape.
"In general", in the U.S. it is *illegal* to charge the credit-card
before the product is _shipped_. or ready for pick-up.
You _should_ be bent-out-of_shape. the day the chard was charged, and
they didn't have the product ready for you.
On Fri, 13 Feb 2004 20:02:32 GMT, [email protected] (Doug Miller)
wrote:
>In article <[email protected]>, Bay Area Dave <[email protected]> wrote:
>>calm down, Robert! You'd think it was YOUR credit card that got billed!
>> Why incite the OP to get hot under the collar unless the store was
>>running a scam, which I DOUBT seriously.
>
>It's costing the OP money -- AmEx is charging him interest from the day the
>charge was posted.
You must have a different American Express card than I do, or don't
have any experience with them at all, in which case you shouldn't have
posted about them. AmEx isn't like other revolving accounts. The
balance is required to be paid in full each month, however; a practice
I employ with each of my credit cards. Even if you're late they don't
charge interest.
- -
LRod
Master Woodbutcher and seasoned termite
Shamelessly whoring my website since 1999
http://www.woodbutcher.net
On Fri, 13 Feb 2004 22:49:57 +0000, LRod <[email protected]> wrote:
>You must have a different American Express card than I do, or don't
>have any experience with them at all, in which case you shouldn't have
>posted about them. AmEx isn't like other revolving accounts. The
>balance is required to be paid in full each month, however; a practice
>I employ with each of my credit cards. Even if you're late they don't
Mine was the same, but right before I canned them, they made a change.
American Excess started sticking all purchases over $100 on "Sign and
Travel", even though it wasn't travel related. If you didn't pay
every cent of those purchases, they added something like 18% APR to
the whole purchase.
I carried one for ten years, paid off every nickel every month, and
canned them for several reasons. First, I thought their fees became
exorbitant for the "privilege" of carrying their card. Second,
merchants in my area have stopped accepting Amex due the fee beating
they take, which is sometimes double Mastercard and Visa's. Third,
due to a misspelling in my address, I learned how many thousands of
other companies Amex was giving / renting / selling my personal info
to. <G>
They were very good with disputes, but not necessarily better than any
other card I've had.
Barry
On Fri, 13 Feb 2004 11:45:09 -0500, Jim Helfer
<[email protected]> wrote:
> IMO, a company should _never_ charge your credit card before they ship
>the item. That's the way I run things in my office.
Could it be in transit? I don't think anyone's asked this. These
things aren't often shipped next day air. <G>
Barry
Where I come from, whatever the salesman promises you to "seal the deal"
_is_ the deal.
That said, your patience will be rewarded ... providing it doesn't drag on
too long.
FWIW, on important items, and particularly those ordered for doing business,
I make the delivery date a term of sale if I can reasonably do so.
--
www.e-woodshop.net
Last update: 2/13/04
"Rob Walters" wrote in message
> saw would be available the following week, and I know there are times (and
> no offense to any sales person reading this!) that the sales guy will tell
> you whatever it takes to get you to seal the deal.
"Doug Miller" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>, Bay Area
Dave <[email protected]> wrote:
> >calm down, Robert! You'd think it was YOUR credit card that got billed!
> > Why incite the OP to get hot under the collar unless the store was
> >running a scam, which I DOUBT seriously.
>
> It's costing the OP money -- AmEx is charging him interest from the day
the
> charge was posted.
>
> >
> >dave
Whoa fellas! I do appreciate everyone's response, but I didn't mean to
start a riot here. I don't think I'm getting scammed. The outfit is well
known and as near I can tell, well respected. As such, I'll hold tight for
a few more days. BTW, Amex isn't charging me interest...as long as I pay my
bill at least. If push comes to shove and it continues to drag out, I'll
just contest the charge with Amex until I get a firm date from the seller.
I suppose the point of my original post was to ask if a two or three week
lead time on a Unisaw was normal.
Rob
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
Not sure about the shipping policies of companies down in the US, but the
companies I deal with up here in Canada invariably guarantee that a product
isn't billed until it's shipped. If it's the same for people in the US, then
you should call them and get a tracking code.
Maybe you should check with the people you bought the saw from first, or did
you and you are leaving that part out?
--
Mike G.
[email protected]
Heirloom Woods
www.heirloom-woods.net
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>
Hopefully your saw has arrived Rob since I'm weighing in late on this
issue. I don't know the "reasonable" wait time for a Unisaw, but since
they promised you a week and didn't deliver I'd ask for something to
make up for it. It never hurts to ask and since you've pointed out to
them several times that they're late and they know they're late you
might get something like a saw blade, etc for your "pain and suffering".
--
Larry C in Auburn WA
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able
to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX
bill.
> Having never bought a cabinet saw, or any other piece of equipment of
this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is
there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used
to
> going into a store, picking what I want and leaving with it. Just
thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>
As a Vendor, if "I" tell someone that, then they can expect me to keep my
word. If not I would be in contact with them rather than the other way
around. Simple customer courtesy in my book.
From the consumer's standpoint, you have 30 - 60 days to contest the charge
on your card or else you lose that right. This varies from card to card. If
you are not comfortable with the situation, contest the charge and inform
the vendor that you have done so to protect yourself. You can always reverse
it later if it was a simple error on their part.
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
A couple of weeks for a retailer to receive a shipment from Delta sounds
about right... I went through that same wait three times while waiting for
my DJ-20 (two smashed in shipping). The immediate charge to your AMEX sounds
like a store policy issue to me. Places like Amazon and Woodworkers
Warehouse didn't charge the account until either shipment or pickup.
However, another local vendor wants the money up front as they are not a
stocking dealer for most Delta items (6" jointers and contractors saws are
the only things I've ever noticed in-stock).
John
yes, but it beats sending a check in the mail, huh?
dave
Swingman wrote:
> "Mark Jerde" wrote in message
>
>
>>Is everyone sure it's a "charge" & not a "hold"? IIRC Dell did that to my
>>credit card when I ordered a computer. Dell was saying to Visa, "We got
>>dibs on $xxx of his credit card." The card wasn't actually *charged*
>
> until
>
>>shipment.
>
>
> A famous/infamous ploy of hotels and rental car companies.
>
I'm curious. You did not say you called them and asked. Did you? What did
they say? If they gave you a one week promise, that would indicated its
coming from local stock. What was the local company? I live in Houston. I
deal with The Cutting Edge and my experience with them is that get jammed up
sometimes scheduling local deliveries but never more than a day or two. If I
call them, they do their best to meet my personal schedule.
I agree with the comment about American express. I've contested charges with
them a number of times while I was working in Ireland and dealing with flaky
rental car companies. You can contest on their website. My experience is
that they put the charge in suspense right way (you don't have to pay) and
it takes them 6-8 weeks to then followup. Most of the time I contested and
3-4 weeks later the rental car company got it straight and I just cancelled
the issue.
I feel your anxiousness!
Bob
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>
In article <[email protected]>,
Mark Jerde <[email protected]> wrote:
>Unisaw A100 wrote:
>
>> I'm_just_wondering_how_much_of_a_pain_in_the_ass_is_it
>> to_write_like_this_?
>
>For_us_kornPuter_programmers_it_is_no_big_deal = 1 ' <g>
You_are_absolutely_right,_as_good_and_proper_software_on_a_computer
will_have_full_support_for_transmogrification_via_regular_expressions,
and,_even_better,_a_good_text_editor_will_incorporate_such_a_feature_at
no_extra_cost.
E.g., done with s/ /_/g
--
--henry schaffer
hes _AT_ ncsu _DOT_ edu
In article <[email protected]>,
John Crea <[email protected]> wrote:
>Not really SURE if it is illegal to charge the card BEFORE delivery in
>the US, I thought there WAS a limit as to how far in advance they
>could charge - something like 4-6weeks
>
>It MAY be illegal in your state, but I am pretty sure that there is
>not a NATION WIDE law prohibiting this as long as the period between
>ordering/being charged and delivery is within the limits
>
>If you know of a fed law/nationwide law, please post details on it and
>WHERE it can be referenced
It's in the FTC rules in support of the "Fair Credit Billing Act".
Applies to telephone, mail-order, and on-line sales. Must ship on-or-before
the 'promised' (if no specific date promised, then 30 days from the date of
sale) ship date, or (by that date) give the customer _written_ means to cancel
the order.
However, all the major credit-cards -- I have first-hand experience, as
a merchant, with VISA, MASTERCARD, AMEX, DISCOVER, and DINERS CLUB; don't know
about Carte Blanche or Nova (Novus?) -- have terms in their contract that
forbid charging the card before the product is ready for the customer. i.e.
the product is 'shipped', or 'available for pickup'.
Violating same is a _real_ good way to lose your ability to take credit cards.
Some of the card issuers will give you the benefit of the doubt, _once_, others
are not that generous.
>
>
>John
>
>On Sat, 14 Feb 2004 17:07:34 +0000, [email protected]
>(Robert Bonomi) wrote:
>
>>In article <[email protected]>,
>>B a r r y B u r k e J r . <*removethis*[email protected]> wrote:
>>>On Fri, 13 Feb 2004 19:29:31 +0000, [email protected]
>>>(Robert Bonomi) wrote:
>>>
>>>
>>>>"In general", in the U.S. it is *illegal* to charge the credit-card
>>>>before the product is _shipped_. or ready for pick-up.
>>>>
>>>>You _should_ be bent-out-of_shape. the day the chard was charged, and
>>>>they didn't have the product ready for you.
>>>
>>>Maybe he _should_ *call* and see if the item is in transit.
>>
>>Maybe _you_ should *READ* the original post. Carefully, and in its
>>entirety. <grin>
>>
>>The OP said that they said the machine would be available at the store,
>>"for him to pick-up".
>>
>>> If the
>>>item is in *transit*, the company has done nothing wrong.
>>
>>If it is 'in transit' *TO*THE*STORE*, they cannot legally charge his
>>card -- until it actually arrives at the store. When you sell something
>>that is 'not in stock', the situation is known As a 'back order', and
>>there are *specific* FTC regulations on that subject.
>>
>>> I might be
>>>wrong, but I thought he bought this saw at a show, not a local dealer.
>>
>>You are wrong. :) The Original poster stated that it *was* a 'local dealer'
>>that was exhibiting at the show.
>>
>>>It may be drop shipped directly from Delta.
>>
>>Can't imagine why they'd tell him to "pick it up at the store", *if* that
>>were the case. <grin>
>>
>>
>
I recently ordered my saw from Amazon.com and it took about 10 days.
I wish I had ordered from woodworker.com. They are much better at
shipping large items than Amazon is.
--
Jim
"Rob Walters" <[email protected]> wrote in message news:<%[email protected]>...
> I bought a Unisaw from a local company at the woodworking show here a couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
"Bob Davis" <[email protected]> wrote in message
news:[email protected]...
> I'm curious. You did not say you called them and asked. Did you? What
did
> they say? If they gave you a one week promise, that would indicated its
> coming from local stock. What was the local company? I live in Houston.
I
> deal with The Cutting Edge and my experience with them is that get jammed
up
> sometimes scheduling local deliveries but never more than a day or two. If
I
> call them, they do their best to meet my personal schedule.
>
> I agree with the comment about American express. I've contested charges
with
> them a number of times while I was working in Ireland and dealing with
flaky
> rental car companies. You can contest on their website. My experience is
> that they put the charge in suspense right way (you don't have to pay) and
> it takes them 6-8 weeks to then followup. Most of the time I contested and
> 3-4 weeks later the rental car company got it straight and I just
cancelled
> the issue.
>
> I feel your anxiousness!
>
> Bob
Yes, it is a local company that from what I read has a really good
reputation both with folks who have dealt with them online and in person,
which is why I didn't post their name...I don't want to falsely accuse them
of trying to hose me, as I really don't think that is the case. And yes, I
have called them, three times this week and twice the week before. I was
told on Tuesday that their shipment was due in on Thursday as they had
received a shipment of recondition equipment from Delta that should have
arrived after the new stuff. I understand that things happen, shipments are
delayed, etc, etc. FWIW, it was the sales person I spoke with who said the
saw would be available the following week, and I know there are times (and
no offense to any sales person reading this!) that the sales guy will tell
you whatever it takes to get you to seal the deal.
Rob
your response is a knee jerk response worthy of the typical "loose
canon". Threats aren't welcome by anyone, be they an individual OR a
company you hope to have an ongoing relationship with. the OP mentioned
the company was local, so I'll go out on a limb and ASSUME he MIGHT want
something from them in the future. Plus, if he threatens them, what
kind of support will he get once the saw is delivered?? Think BEFORE
you recommend such negative behavior, John.
dave
John Crea wrote:
> And if they give you a song and dance routine and NO confirmed
> shipping number, call AMX and contest the charge. AMX is VERY GOOD
> about being the customer's corner, and they WILL remove the charge
> will they investigate. Be sure and tell the vendor that if they jerk
> your chain, you will just go ahead and CANCEL the order
>
> John
>
> On Fri, 13 Feb 2004 14:05:25 GMT, "Upscale" <[email protected]>
> wrote:
>
>
>>"Rob Walters" <[email protected]> wrote in message
>>news:%[email protected]...
>>
>>>Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
>>>Having never bought a cabinet saw, or any other piece of equipment of this
>>>magnitute (relatively speaking), am I just being too impatient or do I
>>
>>have
>>
>>>a legitimate gripe here? Granted, I did get a decent deal, but is there
>>
>>Not sure about the shipping policies of companies down in the US, but the
>>companies I deal with up here in Canada invariably guarantee that a product
>>isn't billed until it's shipped. If it's the same for people in the US, then
>>you should call them and get a tracking code.
>>
>
>
calm down, Robert! You'd think it was YOUR credit card that got billed!
Why incite the OP to get hot under the collar unless the store was
running a scam, which I DOUBT seriously.
dave
Robert Bonomi wrote:
> In article <%[email protected]>,
> Rob Walters <[email protected]> wrote:
>
>>I bought a Unisaw from a local company at the woodworking show here a couple
>>of weeks ago. Paid in full, etc. etc. Was told that I would be able to
>>pick up my new saw the following week.
>>
>>Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
>>Having never bought a cabinet saw, or any other piece of equipment of this
>>magnitute (relatively speaking), am I just being too impatient or do I have
>>a legitimate gripe here? Granted, I did get a decent deal, but is there
>>really a two-week-plus back log on Unisaws? Maybe I'm just too used to
>>going into a store, picking what I want and leaving with it. Just thought
>>I'd check with the group before I get too bent out of shape.
>
>
> "In general", in the U.S. it is *illegal* to charge the credit-card
> before the product is _shipped_. or ready for pick-up.
>
> You _should_ be bent-out-of_shape. the day the chard was charged, and
> they didn't have the product ready for you.
On Sun, 15 Feb 2004 12:46:50 -0500, Nova <[email protected]>
wrote:
>From running a small business I find that with a "custom" order it is not
>uncommon to have either a hefty portion of the sale or the total charged to the
>account at the time of purchase.
We do the same on custom bicycles at the shop I work at. Sometimes,
the frame alone can be $3000 or more, and since many stock road frames
come in 10-12 sizes, we often require payment at the time of the
order.
Other bikes are completely custom, with a frame made to measurements
we provide to the builder. In this case, it can be months before the
product arrives.
Barry
Relax. You will instantly forgive the company for any delays when you
first use the saw. It is worth the wait. How long did you wait before
you ordered it???
On Sat, 14 Feb 2004 00:25:16 +1000, "SawEyes" <[email protected]>
wrote:
>> Thanks for the reassurance,
>> Rob
>
>It's relatively normal. When they are out of stock, it can take a few weeks
>to get a new shipment of products in.
"Lawrence A. Ramsey" <[email protected]> wrote in message
news:[email protected]...
> Relax. You will instantly forgive the company for any delays when you
> first use the saw. It is worth the wait. How long did you wait before
> you ordered it???
Too long...way too long. Before I learned the "buy it right the first time
and only cry once" principle :)
Rob
And if they give you a song and dance routine and NO confirmed
shipping number, call AMX and contest the charge. AMX is VERY GOOD
about being the customer's corner, and they WILL remove the charge
will they investigate. Be sure and tell the vendor that if they jerk
your chain, you will just go ahead and CANCEL the order
John
On Fri, 13 Feb 2004 14:05:25 GMT, "Upscale" <[email protected]>
wrote:
>"Rob Walters" <[email protected]> wrote in message
>news:%[email protected]...
>> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
>> Having never bought a cabinet saw, or any other piece of equipment of this
>> magnitute (relatively speaking), am I just being too impatient or do I
>have
>> a legitimate gripe here? Granted, I did get a decent deal, but is there
>
>Not sure about the shipping policies of companies down in the US, but the
>companies I deal with up here in Canada invariably guarantee that a product
>isn't billed until it's shipped. If it's the same for people in the US, then
>you should call them and get a tracking code.
>
Doug Miller wrote:
> It's costing the OP money -- AmEx is charging him interest from the
> day the charge was posted.
Is everyone sure it's a "charge" & not a "hold"? IIRC Dell did that to my
credit card when I ordered a computer. Dell was saying to Visa, "We got
dibs on $xxx of his credit card." The card wasn't actually *charged* until
shipment.
-- Mark
On Fri, 13 Feb 2004 17:55:56 -0500, Mike G wrote:
> Maybe you should check with the people you bought the saw from first, or
> did you and you are leaving that part out?
Actually, I have checked with them every other day or so for the past week
or so. I called last Wednesday and I was told it would be in by last
Friday so I called last Friday and was told that it would be the first part of
next week. I called on Tuesday and was told that their shipment of new
stuff from Delta hadn't arrived but that they had received a truckload of
reconditioned gear and that they expected the new stuff by the end of the
week.
I called today before I left work (was waiting to see if they were going
to leave me a voice mail at home) and was told that they had received
confirmation from Delta that the new stuff they ordered to fill orders
from the show left yesterday (Thursday) and would be in on Monday, Tuesday
at the latest. Granted, at this point I'm stuck until next Friday as I'm about
an hour or so from this particular vendor and won't be able to pick it up
during the week, but at least I have someone saying that they did indeed
get word from Delta that the stuff is on the way.
Now, all that notwithstanding, if the saw isn't in my garage ... err ...
shop on Saturday, I'm gonna get pissed. But I'll reserve that rant until
that time. I'm not trying to slam the people I bought the saw from,
although I'm a bit put off by the "it'll be here on whatever day" run
around I've gotten, and I have expressed that to them. But they have been
very polite and professional about it, apologized profusely and all that
good stuff. So for now I'll just sit tight.
Rob
http://www.amateurtermite.com
"Bob Schmall" <[email protected]> wrote in message
news:[email protected]...
> Rob:
> Patience, patience, good buddy.
> The charge on your card is legit, the wait is legit. Just keep reminding
the
> store of your purchase.
>
> Bob
ARGH! It's hard to have patience when you go out to your shop and see your
old contractors saw with a POS fence and know that somewhere out there is a
shiny new Unisaur with a Bies fence with your name on it.
And believe me, I'm sure these folks will be more than relieved when the saw
does come in...I'm sure they're tired of hearing from me. Granted, I've
been polite, but I've been persistant.
Thanks for the reassurance,
Rob
Henry E Schaffer wrote:
> In article <[email protected]>,
> Mark Jerde <[email protected]> wrote:
>> Unisaw A100 wrote:
>>
>>> I'm_just_wondering_how_much_of_a_pain_in_the_ass_is_it
>>> to_write_like_this_?
>>
>> For_us_kornPuter_programmers_it_is_no_big_deal = 1 ' <g>
>
> You_are_absolutely_right,_as_good_and_proper_software_on_a_computer
> will_have_full_support_for_transmogrification_via_regular_expressions,
> and,_even_better,_a_good_text_editor_will_incorporate_such_a_feature_at
> no_extra_cost.
>
> E.g., done with s/ /_/g
{469ABA1F-5888-4604-824F-96AEC41D764C} !!!
{AAB69566-F597-4af5-A434-160CD8C64384} !!!
{840C40AC-0B1D-4737-A689-10E74BE5C926} !!!
<g>
-- Mark
In article <[email protected]>, Bay Area Dave <[email protected]> wrote:
>calm down, Robert! You'd think it was YOUR credit card that got billed!
> Why incite the OP to get hot under the collar unless the store was
>running a scam, which I DOUBT seriously.
It's costing the OP money -- AmEx is charging him interest from the day the
charge was posted.
>
>dave
>
>Robert Bonomi wrote:
>
>> In article <%[email protected]>,
>> Rob Walters <[email protected]> wrote:
>>
>>>I bought a Unisaw from a local company at the woodworking show here a couple
>>>of weeks ago. Paid in full, etc. etc. Was told that I would be able to
>>>pick up my new saw the following week.
>>>
>>>Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
>>>Having never bought a cabinet saw, or any other piece of equipment of this
>>>magnitute (relatively speaking), am I just being too impatient or do I have
>>>a legitimate gripe here? Granted, I did get a decent deal, but is there
>>>really a two-week-plus back log on Unisaws? Maybe I'm just too used to
>>>going into a store, picking what I want and leaving with it. Just thought
>>>I'd check with the group before I get too bent out of shape.
>>
>>
>> "In general", in the U.S. it is *illegal* to charge the credit-card
>> before the product is _shipped_. or ready for pick-up.
>>
>> You _should_ be bent-out-of_shape. the day the chard was charged, and
>> they didn't have the product ready for you.
>
--
Doug Miller (alphageek at milmac dot com)
How come we choose from just two people to run for president and 50 for Miss America?
"Mark Jerde" wrote in message
> Is everyone sure it's a "charge" & not a "hold"? IIRC Dell did that to my
> credit card when I ordered a computer. Dell was saying to Visa, "We got
> dibs on $xxx of his credit card." The card wasn't actually *charged*
until
> shipment.
A famous/infamous ploy of hotels and rental car companies.
--
www.e-woodshop.net
Last update: 2/13/04
>>>"In general", in the U.S. it is *illegal* to charge the credit-card
>>>before the product is _shipped_. or ready for pick-up.
>>>
>>>You _should_ be bent-out-of_shape. the day the chard was charged, and
>>>they didn't have the product ready for you.
>>
>>Maybe he _should_ *call* and see if the item is in transit.
>
>Maybe _you_ should *READ* the original post. Carefully, and in its
>entirety. <grin>
I'm_just_wondering_how_much_of_a_pain_in_the_ass_is_it
to_write_like_this_?
U_A_1_0_0
Dave,
This thread is going nowhere, so you can delete my diatribe if you wish.
I agree with your point regarding delivery.
I disagree with regard to the charge to the card. The customer should never
have to "be nice" when its their money and their credit on the line.
Sometimes a customer has to be a persistent pain in the butt. This is
especially true for an equipment problem where you have to convince someone
that you really do have a problem. I do not advocate this as a normal path.
But it is definitely a valid step.
Unfortunately sales people are the worst in the world for setting realistic
expectations when they are trying to close a sale.
Lastly, if a dealer varies their service to me, based on how nice I am to
them, I'm definitely taking my business elsewhere. There's too many
companies competing that want my business.
Bob
"Bay Area Dave" <[email protected]> wrote in message
news:[email protected]...
> your response is a knee jerk response worthy of the typical "loose
> canon". Threats aren't welcome by anyone, be they an individual OR a
> company you hope to have an ongoing relationship with. the OP mentioned
> the company was local, so I'll go out on a limb and ASSUME he MIGHT want
> something from them in the future. Plus, if he threatens them, what
> kind of support will he get once the saw is delivered?? Think BEFORE
> you recommend such negative behavior, John.
>
> dave
Not really SURE if it is illegal to charge the card BEFORE delivery in
the US, I thought there WAS a limit as to how far in advance they
could charge - something like 4-6weeks
It MAY be illegal in your state, but I am pretty sure that there is
not a NATION WIDE law prohibiting this as long as the period between
ordering/being charged and delivery is within the limits
If you know of a fed law/nationwide law, please post details on it and
WHERE it can be referenced
John
On Sat, 14 Feb 2004 17:07:34 +0000, [email protected]
(Robert Bonomi) wrote:
>In article <[email protected]>,
>B a r r y B u r k e J r . <*removethis*[email protected]> wrote:
>>On Fri, 13 Feb 2004 19:29:31 +0000, [email protected]
>>(Robert Bonomi) wrote:
>>
>>
>>>"In general", in the U.S. it is *illegal* to charge the credit-card
>>>before the product is _shipped_. or ready for pick-up.
>>>
>>>You _should_ be bent-out-of_shape. the day the chard was charged, and
>>>they didn't have the product ready for you.
>>
>>Maybe he _should_ *call* and see if the item is in transit.
>
>Maybe _you_ should *READ* the original post. Carefully, and in its
>entirety. <grin>
>
>The OP said that they said the machine would be available at the store,
>"for him to pick-up".
>
>> If the
>>item is in *transit*, the company has done nothing wrong.
>
>If it is 'in transit' *TO*THE*STORE*, they cannot legally charge his
>card -- until it actually arrives at the store. When you sell something
>that is 'not in stock', the situation is known As a 'back order', and
>there are *specific* FTC regulations on that subject.
>
>> I might be
>>wrong, but I thought he bought this saw at a show, not a local dealer.
>
>You are wrong. :) The Original poster stated that it *was* a 'local dealer'
>that was exhibiting at the show.
>
>>It may be drop shipped directly from Delta.
>
>Can't imagine why they'd tell him to "pick it up at the store", *if* that
>were the case. <grin>
>
>
Well, in that case it sounds like you have every reason to be pissed but it
doesn't sound like there is much you can do about it but cancel the order
because they didn't fulfill their part of the bargain. Lean on them a bit
when it comes in and see if you can get a freebie or two. Maybe a zero
clearance insert, feather board, something along that line.
Wishing you luck.
--
Mike G.
[email protected]
Heirloom Woods
www.heirloom-woods.net
"Rob Walters" <[email protected]> wrote in message
news:[email protected]...
> On Fri, 13 Feb 2004 17:55:56 -0500, Mike G wrote:
>
> > Maybe you should check with the people you bought the saw from first, or
> > did you and you are leaving that part out?
>
> Actually, I have checked with them every other day or so for the past week
> or so. I called last Wednesday and I was told it would be in by last
> Friday so I called last Friday and was told that it would be the first
part of
> next week. I called on Tuesday and was told that their shipment of new
> stuff from Delta hadn't arrived but that they had received a truckload of
> reconditioned gear and that they expected the new stuff by the end of the
> week.
>
> I called today before I left work (was waiting to see if they were going
> to leave me a voice mail at home) and was told that they had received
> confirmation from Delta that the new stuff they ordered to fill orders
> from the show left yesterday (Thursday) and would be in on Monday, Tuesday
> at the latest. Granted, at this point I'm stuck until next Friday as I'm
about
> an hour or so from this particular vendor and won't be able to pick it up
> during the week, but at least I have someone saying that they did indeed
> get word from Delta that the stuff is on the way.
>
> Now, all that notwithstanding, if the saw isn't in my garage ... err ...
> shop on Saturday, I'm gonna get pissed. But I'll reserve that rant until
> that time. I'm not trying to slam the people I bought the saw from,
> although I'm a bit put off by the "it'll be here on whatever day" run
> around I've gotten, and I have expressed that to them. But they have been
> very polite and professional about it, apologized profusely and all that
> good stuff. So for now I'll just sit tight.
>
> Rob
>
> http://www.amateurtermite.com
>
Rob,
I'm sure you are level headed and will politely ignore some of the
radical ideas that some have posted here! :)
We aren't rioting, exactly; I for one am trying to get the hot heads to
calm down and stop advocating extreme measures to a not so extreme
situation, that's all...
Let us know when your Uni is delivered. I got some really good tips
from here when I got mine. Had I not followed their tips, I might have
screwed up the saw. As an example, expect to have a hell of a time
getting the blade onto the arbor. You'll need to GENTLY smooth the
threads with crocus cloth or other abrasive first. Once you take the
blade off/on a few times, it'll become easy. Delta doesn't want your
blade slopping around on the arbor.
dave
Rob Walters wrote:
> "Doug Miller" <[email protected]> wrote in message
> news:[email protected]...
>
>>In article <[email protected]>, Bay Area
>
> Dave <[email protected]> wrote:
>
>>>calm down, Robert! You'd think it was YOUR credit card that got billed!
>>> Why incite the OP to get hot under the collar unless the store was
>>>running a scam, which I DOUBT seriously.
>>
>>It's costing the OP money -- AmEx is charging him interest from the day
>
> the
>
>>charge was posted.
>>
>>
>>>dave
>
>
> Whoa fellas! I do appreciate everyone's response, but I didn't mean to
> start a riot here. I don't think I'm getting scammed. The outfit is well
> known and as near I can tell, well respected. As such, I'll hold tight for
> a few more days. BTW, Amex isn't charging me interest...as long as I pay my
> bill at least. If push comes to shove and it continues to drag out, I'll
> just contest the charge with Amex until I get a firm date from the seller.
>
> I suppose the point of my original post was to ask if a two or three week
> lead time on a Unisaw was normal.
>
> Rob
>
>
Rob:
Patience, patience, good buddy.
The charge on your card is legit, the wait is legit. Just keep reminding the
store of your purchase.
Bob
"Rob Walters" <[email protected]> wrote in message
news:%[email protected]...
> I bought a Unisaw from a local company at the woodworking show here a
couple
> of weeks ago. Paid in full, etc. etc. Was told that I would be able to
> pick up my new saw the following week.
>
> Well, now I'm on week two, no saw, but one helluva charge on my AMEX bill.
> Having never bought a cabinet saw, or any other piece of equipment of this
> magnitute (relatively speaking), am I just being too impatient or do I
have
> a legitimate gripe here? Granted, I did get a decent deal, but is there
> really a two-week-plus back log on Unisaws? Maybe I'm just too used to
> going into a store, picking what I want and leaving with it. Just thought
> I'd check with the group before I get too bent out of shape.
>
> Thanks,
> Rob
>
>