Folks,
With all the recent talk of the LV low-angle smoother, among other
things, thought I'd toss this out. Kinda longish ..
I ordered some doo-dads, and gewgaws from LV a few weeks back. The doo-
dads for me, the gewgaws for SWMBO. Among the doo-dads, the LV low angle
block plane.
A week later, the box shows up; and in the distribution of the items, I
notice the plane box is quite a bit bigger than I expected. Upon
inspection, I see that LV shipped the LA smoother, not the block plane.
I checked my order, and the invoice, they both show the block plane, and
that's what I was charged for.
I called LV the next day; they apologized for the mixup, and said they'd
ship the block plane out right away; then I could return the smoother,
and they'd refund shipping. Fair enough, all the way around.
I confess; I did open the smoother box. A few days later:
SWMBO: "So can you use the plane they sent you by mistake?"
Me: "Sure..." <hey, I know better than to pass up a line like that!>
SWMBO: "Why don't you keep it then; makes no sense to send it back, only
to just reorder it later"
Me; "Ok, but I'll wait till the plane I actually ordered shows up, just
to make sure that's really what I wanted" ...
The block plane showed up; I've actually used it; it's a really nice
tool.
I called LV, and they were quite happy that I wanted to keep the
smoother.
LV: "We should start sending out more items by mistake!"
Me: "Yeah, you can call it your 'Planes on approval' program".
LV: <chuckle> ...
I haven't had a chance to use the smoother yet, but boy is it nicely
made. I'd concur that for someone just getting into neandering, these
are really nice tools. I'm really impressed with the workmanship, and
design of these two planes.
Regards,
JT (not affiliated with LV, other than as a very satisfied customer)
In article <[email protected]>, Lowell Holmes
<[email protected]> wrote:
> This post might be a mistake. You'll be inundated with customer id numbers.
"I'm John Thomas, and so's my wife!"
djb
On Wed, 05 May 2004 19:33:37 GMT, Paul Kierstead
<[email protected]> wrote:
>Oh great, the Columbia House of planes. That would wipe my pocket book
>right out. You shouldn't even suggest such things.
3 planes for $1, buy two more over the next two years.
Perfect!
Barry
This post might be a mistake. You'll be inundated with customer id numbers.
:-)
"Robin Lee" <[email protected]> wrote in message
news:v%[email protected]...
>
> > John -
>
> Thanks for the kind words ... I'm glad it worked out for you! I hope we
> aren't shipping too many smooth planes for block planes.... :O
>
> I've tried to find you on our system, but haven't been able to yet (many,
> many people with the same name!).
>
> Can you give me a shout by email, with your customer number (or address)?
> There's something else I'd like to do...
>
> Cheers -
>
> Rob Lee
>
>
>
>
>
>
I purchased a set of the Hirsch Chisels they sell and was tinkering with
them over the weekend and ooh-la-la. They are sweet and very reasonable
priced. Thanks Robin !!
Rich
"John Thomas" <[email protected]> wrote in message
news:[email protected]...
> Folks,
>
> With all the recent talk of the LV low-angle smoother, among other
> things, thought I'd toss this out. Kinda longish ..
>
> I ordered some doo-dads, and gewgaws from LV a few weeks back. The doo-
> dads for me, the gewgaws for SWMBO. Among the doo-dads, the LV low angle
> block plane.
>
> A week later, the box shows up; and in the distribution of the items, I
> notice the plane box is quite a bit bigger than I expected. Upon
> inspection, I see that LV shipped the LA smoother, not the block plane.
> I checked my order, and the invoice, they both show the block plane, and
> that's what I was charged for.
>
> I called LV the next day; they apologized for the mixup, and said they'd
> ship the block plane out right away; then I could return the smoother,
> and they'd refund shipping. Fair enough, all the way around.
>
> I confess; I did open the smoother box. A few days later:
>
> SWMBO: "So can you use the plane they sent you by mistake?"
> Me: "Sure..." <hey, I know better than to pass up a line like that!>
> SWMBO: "Why don't you keep it then; makes no sense to send it back, only
> to just reorder it later"
> Me; "Ok, but I'll wait till the plane I actually ordered shows up, just
> to make sure that's really what I wanted" ...
>
> The block plane showed up; I've actually used it; it's a really nice
> tool.
>
> I called LV, and they were quite happy that I wanted to keep the
> smoother.
>
> LV: "We should start sending out more items by mistake!"
> Me: "Yeah, you can call it your 'Planes on approval' program".
> LV: <chuckle> ...
>
> I haven't had a chance to use the smoother yet, but boy is it nicely
> made. I'd concur that for someone just getting into neandering, these
> are really nice tools. I'm really impressed with the workmanship, and
> design of these two planes.
>
> Regards,
>
> JT (not affiliated with LV, other than as a very satisfied customer)
On Wed, 05 May 2004 19:33:37 GMT, Paul Kierstead <[email protected]>
wrote:
>Actually, didn't LN or Garrat Wade or one of them have some kind of
>membership a few years back where you would automatically get new
>products?
Bridge City Tool Works has a membership program wherein you get discounts and
advance notice or something like that. Their tools appear well made, but I've
never used one. They best be for the prices they charge.
JP
On Thu, 6 May 2004 08:16:44 -0400, "Robin Lee" <[email protected]>
wrote:
|Thanks for the kind words ... I'm glad it worked out for you! I hope we
|aren't shipping too many smooth planes for block planes.... :O
Dammit. This is very unfair.... I ordered a low-angle block plane and
you actually sent a low-angle plane last Friday. You did not send
_me_ a smoother by mistake. Howcome? Don't you treat all of your
customers the same? [grin]
Seriously, it's a nice tool and great service. Thanks,
Wes Stewart
In article <[email protected]>,
John Thomas <[email protected]> wrote:
> I called LV, and they were quite happy that I wanted to keep the
> smoother.
>
> LV: "We should start sending out more items by mistake!"
> Me: "Yeah, you can call it your 'Planes on approval' program".
> LV: <chuckle> ...
Oh great, the Columbia House of planes. That would wipe my pocket book
right out. You shouldn't even suggest such things.
Actually, didn't LN or Garrat Wade or one of them have some kind of
membership a few years back where you would automatically get new
products?
OK
"John Thomas" <[email protected]> wrote in message
news:[email protected]...
> Folks,
>
> With all the recent talk of the LV low-angle smoother, among other
> things, thought I'd toss this out. Kinda longish ..
>
> I ordered some doo-dads, and gewgaws from LV a few weeks back. The doo-
> dads for me, the gewgaws for SWMBO. Among the doo-dads, the LV low angle
> block plane.
>
> A week later, the box shows up; and in the distribution of the items, I
> notice the plane box is quite a bit bigger than I expected. Upon
> inspection, I see that LV shipped the LA smoother, not the block plane.
> I checked my order, and the invoice, they both show the block plane, and
> that's what I was charged for.
>
> I called LV the next day; they apologized for the mixup, and said they'd
> ship the block plane out right away; then I could return the smoother,
> and they'd refund shipping. Fair enough, all the way around.
>
> I confess; I did open the smoother box. A few days later:
>
> SWMBO: "So can you use the plane they sent you by mistake?"
> Me: "Sure..." <hey, I know better than to pass up a line like that!>
> SWMBO: "Why don't you keep it then; makes no sense to send it back, only
> to just reorder it later"
> Me; "Ok, but I'll wait till the plane I actually ordered shows up, just
> to make sure that's really what I wanted" ...
>
> The block plane showed up; I've actually used it; it's a really nice
> tool.
>
> I called LV, and they were quite happy that I wanted to keep the
> smoother.
>
> LV: "We should start sending out more items by mistake!"
> Me: "Yeah, you can call it your 'Planes on approval' program".
> LV: <chuckle> ...
>
> I haven't had a chance to use the smoother yet, but boy is it nicely
> made. I'd concur that for someone just getting into neandering, these
> are really nice tools. I'm really impressed with the workmanship, and
> design of these two planes.
>
> Regards,
>
> JT (not affiliated with LV, other than as a very satisfied customer)
John -
Thanks for the kind words ... I'm glad it worked out for you! I hope we
aren't shipping too many smooth planes for block planes.... :O
I've tried to find you on our system, but haven't been able to yet (many,
many people with the same name!).
Can you give me a shout by email, with your customer number (or address)?
There's something else I'd like to do...
Cheers -
Rob Lee